Supervisor , Emergency Shelter - (Nights)

**SUPERVISOR, EMERGENCY SHELTER**

**Emergency Shelter**

The Calgary Drop-In Centre (the DI) is more than emergency shelter. We provide essential care as well as health services and housing supports to people who need help. Our programs and services connect people to permanent housing that meets their individual needs. Rooted in community and fueled by kindness, the DI proudly serves as part of the Homeless-Serving System of Care.

**Position Summary**

Reporting to the Coordinator, Emergency Shelter, the role of a Supervisor is to ensure the safety of all clients and reporting staff in the building. This is through both structured procedures and general interaction with reporting staff and clients. Every client of the DI should be actively working toward the goal of housing; and a Supervisor should assist the Adult Care Workers (ACW) so that clients may achieve this goal. You will assist in assessing the needs of each individual client and collaborate with other Coordinators, ACW’s, Case Management, Diversion, Supportive Housing and the Medical team. All interactions with clients will be done in a trauma informed manner and a client centered approach.

**Time Commitment**

40 hours per rotation. Some unusual hours may be required from time to time as the need arises. Schedule may be altered at the discretion of management.

**Job Duties**
- A Supervisor will conduct themselves in a professional manner when dealing with clients, members of the community, volunteers, emergency services and staff of the DI
- On direction of the Coordinator the Supervisor is responsible for day to day emergency shelter operations.
- Support the Coordinator in directing, leading, coaching, training and mentoring Adult Care Workers
- Resolves staffing issues in tandem with Coordinator
- Assist the Coordinator with scheduling and timekeeping and ensures that the building is adequately staffed on a daily basis Contributes in thorough written performance evaluations of staff twice per year
- Attend and participate in all required meetings
- Provide frontline support, training and coaching to assist the Adult Care Workers in performing their duties effectively
- Communicate issues such as health and safety, staffing, client and public concerns with Coordinator
- To be engaged and present on the floor to assist clients, volunteers’ and staff who need assistance and to help provide a safe environment for all
- Provide input on existing or future programs at the DI
- Communicate with the medical team regarding clients’ health and distribution of medicine
- Assist with meal time to ensure the process runs smoothly
- Delegate various duties to staff and volunteers
- Perform other related duties as required
- Assist the Coordinator in scheduling all staff who report to you, including Adult Care Workers. Must ensure that the building is adequately staffed on a daily basis.
- Complete and maintain logs and progression details on the DI data base.
- Assist clients with completing the Program Assessment Questionnaire.
- Review pervious logs and progression details
- Maintenance Requests
- IT Requests
- Maintain and record data as required for the position.
- Some, but not all may include
- Building Statistics
- Communicate absenteeism within the guidelines of the DI sick policy

**Required Competencies**
- Completion of (or working towards) a college or university program in any of the following; human services, community support, social service work, psychology, sociology, addictions or health-related discipline is considered an asset
- Previous work experience in a social service environment is a definite asset
- A combination of education/practical experience may be considered
- Knowledge of community resources for homelessness, health, mental health and substance use
- Understanding of the needs of marginalized adults and homelessness issues
- Eager to learn new systems and adopt improved best practices
- Must be acceptable of industry risks, including coming into contact with bodily fluids
- Accountability
- Excellent Leadership abilities
- Excellent Analytical Skills
- Excellent interpersonal skills
- Excellent communication skills, both, written and verbal
- Excellent professional boundaries
- Ability to work effectively with a diverse population
- Proficient use of computers, Microsoft Office and any other database software(s) used to track service delivery; proficient in Office365 and Microsoft Office Suite 2016
- 2-way radio communication
- Knowledge of CCTV monitoring system
- Knowledge of base building fire system

**Working Conditions**

Front-line staff are exposed to emotionally disturbing events, such as: medical distress, threatened/actual serious injury, violence, abuse, and death; where clients may be experiencing fear, terror, hopelessness, rage, self-harm and conflict. It is understood and accepted that you will be working in distress and/or high-stress situations, which may include emergency response where resilie