Emergency Shelter Worker

About Us At the Calgary Drop-In and Rehab Centre (the DI), we are dedicated to serving our community with kindness. Our mission - to work with community to end homelessness, one person at a time - goes beyond providing immediate support; we strive to create an environment where individuals can regain their confidence and rebuild their lives. We are more than an emergency shelter. Our dedicated team of staff and volunteers work tirelessly to ensure that everyone who walks through our doors feels welcomed, respected, and valued. What sets us apart is our holistic approach to support. We offer not only safe and comfortable accommodation and meals but also access to essential resources such as health and recovery services, and housing supports. All of our programs, including emergency shelter, are low-barrier, trauma-informed, housing-focused, and recovery-oriented, aimed at supporting Calgary’s most vulnerable citizens. And our doors are always open. **Department**: Emergency Shelter Job Category: Hourly **Reports To**: Coordinator, Emergency Shelter Position Type: Casual/Relief **Direct Reports**: N/A Schedule: As needed **Indirect Reports**: N/A Location: Main Building Position Summary Reporting to the Coordinator, or acting Coordinator, the role of an ESW is to ensure the safety of all clients in the building. This is through both structured procedures and general interaction with the clients. Every client of the DI should be actively working toward the goal of housing; and an ESW should assist the clients in achieving this goal. You will assist in assessing the needs of each individual client and collaborate with other ESW’s, Case Management, Diversion, Supportive Housing and the Medical team. All interactions with clients will be done in a trauma informed manner and a client centered approach. The ESW role is a rotating role. Meaning, all ESWs must be able to work in all areas of the facility at anytime during a shift. Time Commitment The shifts require RELIEF staff to fill vacation, sick-time and other absences. Below is a summary of how the "RELIEF” positions will work: - Relief placements will be determined during the interview process. Placement (Days, Afternoons or Nights) - Once placement is determined, you will be assigned to a Shift Coordinator that will assist with scheduling needs - If you can not pick up a minimum of 3 shifts per month, you will be removed from the relief staff list Relief employees are scheduled on an as needed, when needed basis. There is no guarantee of shifts. Some unusual hours may be required from time to time as the need arises. Schedule may be altered at the discretion of management. Job **Responsibilities**: - ESW’s will conduct themselves in a professional manner with dealing with clients, members of the community, volunteers, emergency services and staff of the DI - All interactions with clients will be trauma informed - All interactions with clients will be client centered and driven - Engage clients in conversations regarding housing and achieve the goal of obtaining housing - Assist clients with their individual housing plan - Maintain a presence in the building and clearly communicate the guidelines of the centre to clients, members of the community, volunteers, emergency services and staff of the DI - Perform duties as outlined in the procedure manuals or assigned by the Coordinator - Some, but not all may include - Cleaning duties - Laundry duties - General wellness checks - Specific location checks - Assist in on job training with new ESW’s - Actively participate in all required training - Provide frontline support, training and coaching to assist the Emergency Shelter Workers in performing their duties effectively - Communicate issues such as health and safety, staffing, client and public concerns with Coordinator - To be engaged and present on the floor to assist clients, volunteers’ and staff who need assistance and to help provide a safe environment for all - Provide input on existing or future programs at the DI - Communicate with the medical team regarding clients’ health and distribution of medicine - Assist with meal time to ensure the process runs smoothly - Delegate various duties to staff and volunteers - Perform other related duties as required Administrative - Complete and maintain logs and progression details on the DI data base - Assist clients with completing the Program Assessment Questionnaire - Review previous logs and progression details - Maintain and record data as required for the position - Some, but not all may include - Completion of client sign-in logs to specific areas - Communicate absenteeism within the guidelines of the DI sick policy Required Competencies and Qualifications - Completion of (or working towards) a college or university program in any of the following: Human Services, Community Support, Social Service Work, Psychology, Sociology, Addictions or a Health-Related discipline is considered an asset - Satisfactory