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Bilingual Customer Service Representative

3 weeks ago

Barrie, Canada SCI Supply Inc. Full time

**Bilingual Customer Service Representative - Job Description**

SCI Supply Inc. is a growing company within the medical supply market. The company retails and distributes medical supplies across Canada and the US. Customers rely on SCI Supply Inc. to provide them with the medical supplies they require for everyday life. And it does not take this responsibility lightly. At SCI Supply Inc. we are looking for someone fantastic to help us accomplish our mission. Our mission is to 1) over exceed when it comes to serving our customers 2) Operate with optimal efficiency and 3) Constantly improve

**Core Competencies**
- Customer Focus
- Communication
- Team Work
- Quality Orientation
- Time Management
- Adaptability / Flexibility
- Creative and Innovative Thinking
- Decision Making and Judgement
- Planning and Organizing
- Problem Solving
- Result Focused
- Accountability and Dependability
- Ethics and Integrity
- Leadership

**Job Duties**
- Interacting with customers to take orders, answer queries, and update them on order status
- Enter customer orders through the website
- Ensure customers have a great experience

**Requirements**:

- High School Diploma, G.E.D. or equivalent
- University Degree or College Diploma an asset
- Minimum of 2 years related experience
- Demonstrates competence in leadership, communication, professionalism, organizational and analytical skills, and technical/professional skills and knowledge in performance of duties and responsibilities.
- Development and maintenance of effective relationships with administrative staff, and the public.
- Ability to communicate effectively orally and verbally.
- Ability to remain calm and poised in urgent situations.
- Skill in exercising initiative, judgment, problem solving and decision-making.
- Ability to set priorities.
- Conducts and presents self in professional manner
- Respects the beliefs, culture and ethnic heritage of others
- Adheres to organization's security and confidentiality policies

**Salary**: From $20.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Vision care

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Barrie, ON L4N 6L2: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person