Casualty Claims Specialist
8 hours ago
What you'll do- Support GCS Value Proposition every day and with every interaction by providing excellent customer and stakeholder communication on claim matters- Provide superior customer service to our clients and stakeholders- Investigate, evaluate and settle complex PD liability files along with some BI, Commercial General Liability Casualty and possibly some E&O, D&O and US claims with claimants or their representatives- Ability to handle a varied pending, including files in both pre-litigation and litigation as well as out-of-province claims.- High level of comfort dealing directly with key clients and broker on all claim related issues and other assistance as required- Interpret and confirm insurance coverage using background knowledge of relevant case law combined with a thorough understanding of policy wordings- Ensure file reserves are set on a timely and accurate basis, in line with company protocols- Maintain control over expenses through proactive handling techniques- Review and analyse Third Party Adjuster other external reports to ensure proper disposition of claims with view to manage costs and provide exceptional customer service;- Provide instructions to vendors and TPA’s to adjust claims;- Ensure vendors and TPA’s adhere to company policies and procedures;- Clearly document and summarize file activity- Understand and adhere to Aviva’s claim procedures and guidelines- Ability to communicate and work well with other departments within Aviva- Expert understanding of the claims experience while understanding the technical strategic direction for the claims file- Look for new and incremental ways to improve things every day for the customer
What you'll bring- 7 + years previous claims experience;- 5 + years of Commercial Claims; with a strong knowledge of more complex Casualty PD liability claims- Exposure to US claims/ E&O/ D&0 claims an asset- Client interaction experience- Technical competence in Commercial insurance- Excellent verbal and written communication skills- Computer proficiency; Excel, Word, PowerPoint, Outlook, ClaimCenter- Sound decision making and problem solving skills
What you'll get
- Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
- Outstanding Career Development opportunities.
- We’ll support your professional development education.
- Competitive vacation package with the option to purchase 5 extra days off per year
- Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion
- Corporate wellness programs to support our employees’ physical and mental health
- Hybrid flexible work model
Please note that we may use AI tools to help us through the recruitment process. This is a new position which has been posted both internally & externally.
Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada
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