Assessment Coordinator

We are Canada’s most innovative educational publisher company providing modern products and solutions for learners of all ages. Nelson values and respects the lifelong learning continuum and dedicates its business efforts to the diverse learning needs of students and educators alike.

As the largest Canadian owned and operated K-12 publisher, Nelson is a leading provider of teaching and learning solutions in the industry. We have worked to earn the confidence of Canadian educators, students and parents.

If you like to take on a challenge, thrive on change and love to make a difference, you're the right fit. Come grow with us.

**About the opportunity**

**This is 5-day a week position on-site at our Newmarket location (**Lakeside book company, 195 Harry Walker PKWY N, Newmarket, ON L3Y 7B3)**

**What You’ll Do**

Your main accountabilities will be to:

- Perform scanning, key entry, editing, scoring, and reporting of answer documents. Co-ordinate the packing and shipping of test results to the customers.
- Maximize gross profit and minimize per-document processing costs, while ensuring a very high degree of accuracy.
- Meet or exceed the goals for turnaround times for scoring services.
- Assist with resolution of customer requests related to contents of clinical-assessment kits, optional components, missing components, replacement parts, etc.
- Plan, register and coordinate training opportunities, including assisting with training courses.
- Assemble test preview kits, examination kits, information packages, and related support materials.
- Contact current and retired customers with information about new products
- Work with professional organizations to get promotional material out to their membership
- Seek out new customer opportunities outside of Ontario
- Work with partner/supplier contacts to ensure smooth delivery of materials to the customer.
- Prepare billing documents for invoicing as well as maintain the processing records,
- Work with Manager and sales support to build database in CRM.
- Monitor and coordinate electronic product licenses with partners to ensure uninterrupted access for customers.
- Monitor stock of marketing materials and support sales staff with materials as necessary
- Work with web maintenance team to ensure the website pages are current and accurate.
- Act as front-line source of general information and assistance for Customer Support and external customers when inquiries relating to new products come in.

**Requirements**:
**Who You Are**
- Have a Bachelor’s degree or equivalent combination of education and experience
- Enjoy a fast-paced environment with evolving project requirements and priorities
- Work independently, deadline oriented with an ability to work on multiple tasks
- Comfortable with computer systems, quick to learn
- Strong customer service skills and high regard for customer satisfaction
- Good verbal and written communication skills
- Well-organized, with excellent attention to accuracy and details
- Comfortable and adaptable to work peak times and volumes (cyclical)
- Independent problem-resolution skills
- Ability to lift a carton of answer booklets (up to the size of a carton of photocopy paper)
- Supervisory, training and previous test-related experience an asset
- Familiarity with AS/400 screens for order inquiry, item inquiry, entry of gratis orders, etc

**_Equity, Diversity, and Inclusion at Nelson: _**_Nelson teaches the world by learning from everyone in it. At Nelson, we are committed to fostering an equitable, diverse, and inclusive workplace environment. _This year we have been named Greater Toronto's Top Employers and are recipient of this award for the last many years. _We are committed to recruiting, hiring, training, and promoting qualified people from all backgrounds, and make employment decisions without regard to any protected status._

**#LI-Onsite**

**Benefits**
- Competitive salary and vacation
- Extended Health and Dental Benefit Plan
- Pension Matching
- Access to 24/7 Employee Assistance Program