Desktop Support Technician

5 days ago

Listowel, Canada Quo Vadis IT Inc. Full time

**LOCATION**

The position is predominantly a remote one with some on-site work for clients as needed. Our clients are located throughout Southwestern Ontario.

The Quo Vadis business philosophy is a commitment to integrity while providing excellent service to the clients who trust us. Our name is Latin for, “Where are you going?” In our experience, there are few business owners who are confident in their firm’s technological direction. Fortunately, we know the way. Join us.

**POSITION OVERVIEW**:
You will provide support directly to clients to implement system improvements, maintenance and repairs to computer systems and peripherals as well as networking and cloud technologies. We have a seasoned team ready to help and train you as you grow in your career. We also provide directed training to assist you in your continuing education and acquisition of various CompTIA certifications.

**GENERAL CHARACTERISTICS** for Employment at Quo Vadis - Employees are:

- Known as a person of high integrity.
- Passionate about helping others, whether they be colleagues or clients.
- Possesses a big appetite for learning.
- Dedicated and can be relied upon to follow through with their assignments.
- Internally motivated and works well independently as much of the work is remote in nature.

**ESSENTIAL FUNCTIONS**:

- Provide Level 1 Service Desk support
- Receive client requests and professionally document and track to resolution.
- Provide technical assistance for client hardware, software, and networks remotely and if necessary, in person
- Create user accounts and manage access control in accordance with company policies.
- Monitor the performance of computer systems and address issues as they arise.
- Work with software and hardware vendors to resolve problems
- Install both Windows and Mac operating system software
- Assist in creating technical documentation and procedures
- Learn and then assist with the implementation and maintenance of switches, firewalls, VPNs, VLANs, and other key systems.

**KNOWLEDGE, SKILLS, AND ABILITIES** - The Employee should possess:

- Technical Skills: _
- Basic knowledge of PC inner workings
- Basic networking experience
- PC Building/Repair experience a plus
- macOS experience is also a plus
- Soft Skills: _
- Strong troubleshooting and critical thinking skills.
- Positive and professional demeanour with a customer-oriented attitude.
- Eager to learn and grow professionally
- Detail-oriented
- Self-starter
- Requirements_:

- Must be able to meet the physical requirements of the position.
- Class G License
- Reliable transportation
- Benefits_
- Health spending account
- RRSP matching

**Job Types**: Full-time, Permanent

**Salary**: $20.00-$30.00 per hour

Additional pay:

- Bonus pay
- Overtime pay

**Benefits**:

- RRSP match
- Wellness program
- Work from home

Schedule:

- 8 hour shift
- On call
- Overtime

COVID-19 considerations:
N/A

Ability to commute/relocate:

- Listowel, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Technical Support Occupations: 2 years (preferred)

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