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Bdc Representative/appointment Coordinator

3 weeks ago

Ottawa, Canada Carling Motors Co. Full time

**Carling Motors** is currently looking for a Full Time Business Development Centre Representative/Appointment Coordinator to join our Dealership. As a key player in our dealership, you will be responsible for managing inbound and outbound customer communications, scheduling appointments, and ensuring a seamless transition between online inquiries and in-person visits.

**Responsibilities and Duties**
- : Efficiently handle and nurture leads generated through various channels, ensuring prompt and effective communication to convert leads into showroom visits and vehicle sales.
- : Schedule appointments for test drives, service appointments, and follow-up calls to maximize customer engagement and satisfaction.
- : Stay up-to-date on vehicles, features, and industry trends to provide accurate and compelling information to potential customers.
- : Maintain accurate and organized customer information in the CRM system, ensuring data integrity and using it to identify opportunities for follow-up and outreach.
- : Work closely with the sales team, service department, and management to ensure seamless communication and a cohesive customer experience.
- : Strive to exceed customer expectations by providing exceptional service and resolving inquiries or concerns promptly.

**Qualifications**:

- Strong will and a desire to succeed
- Strong communication and interpersonal skills
- Ability to multitask and prioritize in a dynamic environment
- Enthusiastic and positive attitude with a commitment to delivering outstanding customer service.
- A highly organized individual, who is motivated by high earning potential, is detail-oriented, customer-focused, creative, and enjoys selling and developing new business over the phone.
- Must be team & goal oriented.
- Must be positive and enthusiastic.
- Must demonstrate the desire to meet and exceed team sales goals.
- Previous experience in a customer service, sales, or BDC role is preferred
- Automotive experience is an asset.

**What we provide**:

- A comfortable and professional working environment
- Work stability: family-run organization serving the Ottawa area for over 60 years
- Stable consistent hours
- Employee discounts
- Benefit Plan
- Competitive salary and performance-based incentives.
- Training and development opportunities for career growth

**Job Types**: Permanent, Full-time

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Vision care

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

**Experience**:

- Automotive: 1 year (preferred)

**Language**:

- French (preferred)

Work Location: In person