Technical Product Specialist

**Technical Product Specialist**:

- Functional area: Marketing
- Onsite or Remote: Remote
- Primary Skills:

- Country/Region: CA
- City: Calgary
- Location: Calgary, AB, CA Laval, Quebec, CA, H7L 4K5 Edmonton, AB, CA, T5S 2L8 Mississauga, ON, CA, L5T 1W5 Surrey, British Columbia, CA, V4N 1G7 Sudbury, ON, CA
- Company name: Epiroc Canada Inc.
- Date of posting: Feb 20, 2025

**United. Inspired.**Performance unites us, innovation inspires us, and commitment drives us to keep moving forward.

**We succeed in our core business because we are passionate innovators with courage to change.**With collaboration and mutual confidence, teams and individuals trust and support each other’s abilities to offer solutions. Together, we lead the way to make mining and construction more sustainable.

**Epiroc offers rewarding experiences and professional growth opportunities.** Recognition for your hard work includes:

- _Competitive wages and annual employee bonus and incentives._
- _Family-friendly benefits package._
- _Company matching group retirement savings plan._
- _Paid vacation and sick time._
- _Fleet vehicles and travel allowances._
- _Support for relocations._
- _Employee perks and discounts._
- _Trades apprenticeships._
- _Support for growth, training and education._
- _Progressive flexible work arrangements._
- _Employee social engagement activities and Company-sponsored events including fundraising, family, and community involvement._
- _Sustainable employment and growth._

**Join Our Team as a Technical Product Specialist at Epiroc**

Epiroc’s Attachments Division (ATD) is seeking a dedicated and experienced Technical Product Specialist to join our team. This role combines technical expertise, hands-on troubleshooting, and customer-focused support to ensure optimal product performance and satisfaction. You will play a critical role in minimizing downtime, reducing costs, and highlighting the value and capabilities of our products while identifying opportunities to promote new sales. This position requires significant travel (up to 50%), including weekends and overnight stays, to deliver exceptional service and support to customers.

**Responsibilities**:

- Plan and coordinate service activities to investigate and resolve technical problems, providing on-site troubleshooting, repairs, and replacements to ensure optimal product performance.
- Interpret maintenance manuals, schematics, and engineering drawings to effectively execute repairs, utilizing test equipment and tooling to diagnose faults in attachment systems and hydraulic components.
- Document service activities and maintain detailed reports in CRM systems (e.g., Salesforce), while delivering hands-on demonstrations of product performance, operation, and servicing capabilities.
- Offer timely troubleshooting and product support via phone or on-site visits, addressing customer concerns and providing solutions both remotely and on-site.
- Collaborate with management and technical teams to resolve issues, improve customer satisfaction, and provide feedback on product design and service improvements.
- Assist with warranty claims, parts needs, and stocking guidelines, while promoting new products and services to address customer needs and identify sales opportunities.
- Maintain strong professional relationships with customers, offering exceptional communication and support throughout all interactions.

**Knowledge/Education**:

- Previous experience in maintaining and repairing heavy machinery, particularly in the demolition/recycling, mining or construction sectors.
- Hands-on experience with rock drilling, cutting, loading, hauling, ventilation, and material handling equipment.
- Familiarity with hydraulic, pneumatic, and electrical systems.
- Experience in troubleshooting and diagnosing mechanical and technical issues in complex machinery.

**Skills and Abilities**:

- Strong customer service skills, with a track record of effectively communicating with clients and providing technical support.
- Technical certifications or training in mechanical engineering, heavy equipment maintenance, or a related field.

**Work Environment**:
This role involves exposure to outdoor weather conditions, moving machinery, fumes, and occasional high or confined spaces. Safety equipment and adherence to safety protocols are required

**Join us, and be part of a diverse, electrifying, innovative and highly collaborative team**An inclusive workplace that allows people to thrive. Inclusion is foundational for our Epiroc culture. We want all our people to have a strong sense of belonging. As we work in diverse teams across geographies, cultures, and professional areas, inclusive behaviors is something we expect from ourselves and each other. We are continually looking for ways to strengthen our inclusive culture.

**A place where we all matter.**Epiroc’s diversity approach is holistic, and our goal is to continue attracting, developing and retaining talented employees fr