Ebusiness Help Desk Analyst

5 days ago

Edmonton, Canada WCB Alberta Full time

As an equal opportunity employer, we are looking to build a diverse workforce that reflects the diversity of our clients and the customers we serve. Learn more about working for WCB at

Careers - WCB Alberta

Job Title:
eBusiness Help Desk Analyst (Co-op Student)

Job Type:
Student Intern/Co-op Student (Fixed Term) / Full time

Job Location:
Edmonton, Alberta

eBusiness Help Desk Analyst I (Co-op Positions)

Business Technology Services - Help Desk Services

Edmonton, AB

Temporary, Full-time Positions (4 months)

Are you passionate about customer service and technology? Join our eBusiness Support team as an eBusiness Help Desk Analyst during the busy annual return season. In this temporary role, you will provide front-line support to external users of WCB systems in a help desk environment. Providing telephone support, troubleshooting, and marketing of eBusiness systems are key components of this position.

What will you gain?
- Experience in a large corporation
- Enhanced customer service skills
- Problem solving and technical skills
- Experience in a great team environment
- Fundamentals for a future support-related or customer service career

Responsibilities:

- Deliver responsive and professional telephone support to external users.
- Provide end-user support of eBusiness systems (web and IVR systems). The support required ranges from basic navigation and help for users new to eBusiness services, to technical support for online users experiencing system issues.
- Use knowledgebase to troubleshoot and resolve issues in a timely manner.
- Administer security - userID, password and access management.
- Educate and promote features and benefits of online services.
- Document and track customer support inquiries.
- In support of WCB’s focus on delivering excellent customer service, respond to general business questions regarding a customer's WCB account.

Qualifications:

- A student currently enrolled in a business or information technology program.
- Experience in a help desk environment is an asset.
- Proven ability to work effectively with computer technology and to learn new technology quickly.
- A positive “can-do” attitude and customer focus approach.
- Excellent customer service skills including outstanding listening and communication (verbal and written) skills. Ability to respond with clarity and professionalism.
- Equivalencies may be considered.

SALARY: $53,199.00 per annum ($4,433.25 per month)

Workers’ Compensation Board is committed to providing equal opportunity to all qualified persons without regard to race, colour, religion or national origin, gender (or gender identity or expression), age, sexual orientation, physical or mental disability. Equal opportunity is provided in employment, promotions, and wages.

Note: Temporary full-time co-op positions for 4 months from January 2, 2026 - April 30, 2026 with the possibility of extension.

You must be a student currently enrolled in a business or information technology program to be considered for these positions.

Please submit resumes to

Posted: October 1, 2025

Closes: October 19, 2025

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