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Junior IT Support Specialist
2 weeks ago
**Experience**:
**Introduction**
Cloud Collective, a fast-growing managed IT services company in Vancouver, is expanding its team We’re looking for a long-term team member to grow with us.
**About Us**
We deliver trusted cloud and server solutions for small to medium-sized businesses across industries like legal, manufacturing, and non-profits. Our tight-knit team is committed to high standards in site reliability and customer relationships.
**Role Overview**
As an IT Support Specialist, you’ll provide end-user and systems support while delivering exceptional customer service. Your success is measured by client satisfaction, system reliability, and your technical growth.
**Why Join Us?**
We offer competitive salaries, growth opportunities, and great perks:
- **Dress Code**: Be comfortable at work; business attire is required for client meetings.
- **Location**: Centrally located in Downtown Vancouver, close to transit.
**What We’re Looking For**
- Strong problem-solving mindset and resourcefulness.
- Prior customer service experience (required).
- Drivers license (bonus if you have your own car).
**Education**:
- BCIT or equivalent technical background.
**Skills**:
- Strong command of English, both written and verbal.
- Strong communicator who simplifies technical concepts.
- Bonus points for expertise in:
- Networking protocols (ACLs, NAT, DHCP, DNS)
- Windows Server (Active Directory, Group Policies, Hyper-V)
- Cloud platforms (Azure, AWS)
- Programming/Scripting (PowerShell, Python)
**Characteristics**:
- Friendly, patient, and curious about solving problems.
**Key Responsibilities**
- Resolve client technical issues and act as a trusted advisor.
- Create clear and useful documentation for internal and client use.
- Design scalable, automated systems to reduce help desk requests.
If this sounds like you, send your cover letter and resume in PDF format.
**Job Types**: Full-time, Permanent
Pay: From $45,000.00 per year
Additional pay:
- Overtime pay
**Benefits**:
- Dental care
- Extended health care
- Life insurance
- Paid time off
Flexible language requirement:
- French not required
Schedule:
- Monday to Friday
- On call
**Experience**:
- Customer service: 1 year (preferred)
Licence/Certification:
- drivers license (required)
Work Location: In person
