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Manager, Strategic Initiatives

3 weeks ago

Toronto, Canada Canada Life Assurance Company Full time

**Job Description**:
**About Canada Life’s Digital Hub**

Canada Life’s Digital Hub is a team driven by customer needs. We provide expertise and strategic thought leadership that’s fueling Canada Life’s customer experiences.

Our team of experts in design, technology, product and agile work collaboratively with our business partners, creating digital tools that improve our customers’ lives. Come join an organization committed to delivering innovative, digital experiences.

We are looking for a
**_Manager, Strategic Initiatives._**

We’re looking for an individual that is a self-starter, constantly looking to improve the portfolio and is not afraid to explore creative problem solving techniques. The role will be responsible for managing a portfolio of initiatives which will improve customer experience, business efficiencies, and business differentiation.

**What you’ll do**
- Develop and execute a winning digital strategy that aligns with enterprise objectives
- Create and maintain the digital roadmap, detailing the lifecycle of the programs that support overall strategic goals
- Understand business and technology challenges and find opportunities for ‘out of the box’ solutions
- Develop and champion digital service programs and have an in-depth understanding of program scope, features, and complexities
- Establish strong working relationships with business teams that enable collaboration and transparency
- Be aware and on top of industry trends and digital capabilities, keeping a customer-centric approach top of mind
- Analyze and identify opportunities in the ongoing evolution of the product roadmap
- Proactively identify and resolve strategic issues that may impair the organization’s ability to meet its strategic, financial, and technical goals
- Work with Digital Hub leadership to evolve a reporting framework to consistent measure Digital Hub technology initiatives

**What you’ll bring**
- 3+ years digital product management experience ideally across multiple industries such as retail, manufacturing, financial services, etc.
- Extremely detail-oriented, excellent understanding of how technology products are delivered and able to anticipate future roadblocks and help mitigate delivery risks
- Demonstrated ability to work with senior leadership on the development and delivery of large-scale technical projects and transformation work, building plans and managing progress reporting which provide visibility of work in progress
- Track record of collaboration and influence when working in cross-functional teams, ability to resolve tensions, lead, and foster collaborative relationships, engage and inspire the right outcome through partnerships and mutual respect
- Structured and analytical planning approach; design appropriate work-back schedules to drive effective implementation
- Experience in risk assessment and management techniques
- Understanding of insurance and financial services industry preferred
- Bachelor's degree in Computer Science, Engineering or equivalent experience is preferred
- Comfortable working in ambiguous situations
- Approximately 2 years of consulting experience preferred
- Strong verbal & written communication skills with the ability to break down problems and provide solutions to senior leaders

**Be your best at Canada Life

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

***

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.

**We are one of Canada's top 100 employers**
- Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations._
- We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee _
- has the opportunity to_
- reach their potential._

**_
Canada Life would like to thank all applicants, however only those who qualify for an interview