Investment Agent Direct Brokerage

**Primary Locations**:
**Montreal, Quebec**

**Employee Status**:
**Regular**

**Schedule**:
**Full-time**
- Do you want to be part of the dynamic National Bank Direct Brokerage (NBDB) team?
- Do you enjoy giving your full support to clients who contact us?
- Do you want to learn more about the securities brokerage industry and do you want to make a difference?

Then this role is for you After you’re hired, you’ll follow a 6-week training program. This will help you understand the evolving challenges in the brokerage industry. You will be in contact with multiple clients who choose to call NBDB and expect to receive an outstanding client experience while carrying out their transactions. Joining NBDB means growing in a dynamic environment and having the opportunity to learn and progress in a team that values collaboration, innovation and client satisfaction.

NBDB, a division of National Bank Financial Inc., offers a wide range of financial products and investment tools. NBDB is a discount securities brokerage firm where clients can carry out their transactions online or by phone with a representative. NBDB offers National Bank clients and Canadian investors, who are looking for autonomy and control, an economical and efficient way to trade investment products across multiple platforms. It provides clients with the information and tools needed for them to make decisions and reach their financial objectives.

Reporting to the section manager, your main challenges will be to:

- Take orders to buy and sell investment instruments
- Verify client identities and ensure the accuracy of information obtained
- Assist clients with financial instruments
- Inform clients about the accounts offered and available tools
- Ensure that compliance and risk management rules are followed before accepting and authorizing client transactions, in line with the policies, standards and procedures established by the Bank and the sector's regulatory bodies
- Refer clients who require more specific expertise to the people who can give them the information they need
- Establish and maintain effective communications with the various parties involved in the files
- Provide clients with information and explanations about the particulars and legislation surrounding each financial instrument and type of account
- Resolve situations or problems to clients' satisfaction
- More specifically, you will:

- Provide clients and branch advisors with assistance and information about the products, services and promotions offered by NBDB
- Respond to clients' requests, maintaining a high level of customer service and being proactive in a call centre environment
- Carry out transactions on the stock market and with specialized financial products as requested by clients
- Open retail and special accounts in keeping with existing regulations
- Promote Bank and direct brokerage products and services
- Show clients the different tools available on NBDB's website
- Call existing clients to present our products and services or regularize a situation
- Bachelor’s degree in a related field and 1 year of relevant experience OR university certificate and 3 years of relevant experience
- Completed Canadian Securities Course (CSC)
- Completed CSI Conduct and Practices Handbook Course
- Experience in the securities industry
- Customer service experience
- Business development experience, an asset
- Experience in call centres, an asset
- Ability to proactively offer products and services to clients
- Bilingualism, spoken and written (English/French)
- Work environment:

- You will be located at the NBDB offices, 1100 Robert-Bourassa, 7th floor, in Montreal.
- In your role, you will be called on to handle and support clients over the phone for the majority of your work. 90% incoming calls.
- Each workstation is equipped with a computer screen and telephone in an open-plan office
- Accommodations can be made for work stations.
- Business hours are Monday to Friday, 8:00 a.m. to 8:00 p.m. Schedule is 37.5 hours per week, on rotation

Your benefits

Upon hiring, you will be eligible for a wide range of benefits. In addition to competitive compensation, we offer attractive benefits for you and your family:

- Health and wellness program, including many benefits
- Flexible group insurance
- Defined benefit pension plan
- Employee Share Ownership Plan
- Employee and family assistance program
- Preferred banking services
- Volunteer program
- Telemedicine
- Virtual sleep clinic

These are just a few of the many benefits we offer. We've rolled out a number of additional measures to ensure your health, safety and wellbeing during the pandemic.

We're putting people first

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives.

Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a ba