Lift Operations Supervisor

2 weeks ago

Jasper, Canada RMSI-JTAC Full time

**Reports To**: Mountain Manager/Mountain Operations Supervisor
Position Overview

We’re looking for a highly organised team player and passionate winter sports enthusiast to join our team as Marmot Basin’s Lift Operations Supervisor. You’ll be managing between 40-50 staff in the Lift Operations department while working closely with internal teams and our valued guests. You’ll be the champion of excellent customer service, ensuring your team are ready to assist every customer, every day.

You’ll work as part of the overall Mountain Operations team and will be responsible for all aspects of Lift Operations and overseeing the daily departmental requirements. You’ll also be responsible for maintaining records and documents such as daily lift logs, lift incident reports, employee training files, etc.

You should expect to be working outside in any, all and sometimes adverse weather conditions.

Key Responsibilities

You’ll oversee all operations and staff in the Lift Operations department. Here’s an idea of your key responsibilities:

- Manage and implement staff training, scheduling, and compliance in accordance with company policy ensuring all Lift Operations staff are competent in Marmot Basin’s procedures and policies
- Maintain proper lift standards as per the Z-98 code
- Coordinate Lift Operations needs with other departments
- Communicate company messages to the Lift Operations team
- Prepare and balance department budgets, payroll, and daily wage to revenue reconciliation
- Manage/archive all Lift Operations records and documents

Ideally you will have
- Previous supervisory and risk management experience in the ski industry
- Experience with surface lifts and aerial chairlifts
- Ability to ski/snowboard in all types of mountain terrain in varying conditions
- Mechanical aptitude (a background in mechanical experience preferred)
- Excellent physical & mental health
- Strong organizational, interpersonal and computer skills (Word, Excel, etc)
- Valid class 5 driver’s license (or better)

Core Competencies
- Demonstrated leadership for communicating with different departments, cultures & mind sets to accomplish position objectives and responsibilities
- Demonstrated strong prioritization, time management, planning and organizational skills
- Work in a safe efficient manner; point out any safety concerns that would put any employee or guest in an unsafe situation
- Analytical and critical thinking skills
- Highly customer focused
- Motivated and observant; able to perceive needed tasks and complete them without direction
- Able to use taught skills and previous experience to problem solve

Attributes
- Professional deportment with excellent customer service skills
- Cheerful, outgoing personality; demonstrated temperament and disposition for stressful situations
- Passion for working in an outdoor environment (recreational mountain pursuits are considered assets)
- Self-aware; able to identify strengths and gaps in own abilities and training
- Strong team member able to take direction
- Trustworthy and capable of working unsupervised

This is a full-time, seasonal winter role with RMSI-JTAC (Ski Marmot Basin and Jasper SkyTram), 5/7 days per week and must be available to work flexible shifts, including evenings, weekends, and holidays when required.
Alberta Employment Standards regarding probationary periods apply.

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