Parking Operations

Precise Parklink (West) Ltd. is a leading parking management and technology company operating in commercial and institutional environments across Saskatchewan and Alberta. We are seeking a dynamic and talented individual to join our Edmonton team as an Operations/Account Manager. In this role, you will play a key part in driving revenue growth, overseeing equipment maintenance, ensuring ethical enforcement of managed properties, and fostering exceptional customer satisfaction.

**What We Offer**:

- Competitive salary and benefits package
- Great work environment
- Opportunity for professional growth and advancement

**Key Attributes**:We are looking for an individual who possesses the following qualities:

- Previous parking experience (a valuable asset)
- Excellent computer skills, including proficiency in Microsoft Office and the ability to use internal software systems
- Self-starter and go-getter mentality
- Motivated, outgoing, and driven to succeed
- Adaptable and flexible in a dynamic work environment
- Strong problem-solving skills and a practical approach
- Excellent verbal and written communication skills
- Willingness to engage with clients via phone calls
- Highly organized and task-oriented
- Mechanically inclined and handy
- Ability to work independently with mínimal supervision

**Key Responsibilities**:As an Operations/Account Manager, your responsibilities will include:

- Liaising with contractors, maintenance departments, equipment suppliers, and landlords/property managers
- Assisting with the setup of new parking sites
- Managing the ordering of equipment, signs, and maintenance services
- Preparing software tools used at the parking lots
- Collaborating with the team to understand various roles and responsibilities within the company's locations
- Supervising patrol staff and monitoring their route schedules and efficiency
- Ensuring ongoing fulfillment of these responsibilities
- Conducting regular site visits to ensure proper operation of parking lots, including equipment functionality, cleanliness, landscaping, lighting, and signage
- Identifying opportunities to maximize revenues at each location
- Maintaining regular communication with clients, responding to requests and issues promptly to provide top-notch customer service
- Initiating and following up on customer requests and issues while maintaining positive business relationships with landlords and property managers
- Assisting with month-end reporting, ensuring comprehensive and informative packages are sent to clients, outlining operational details from the previous month
- Managing online tools to promote and sell our parking locations
- Developing attractive sign packages that clearly communicate parking regulations and ensuring their aesthetically pleasing installation and maintenance
- Creating and executing strategic marketing plans
- Evaluating strategies and opportunities to generate more revenue at managed parking lots
- Meeting and exceeding client expectations
- Facilitating issue resolution and prevention for Edmonton operations
- Exhibiting a strong business ethic in dealings with employees, suppliers, and customers
- Enhancing policies, procedures, and service systems to align with Edmonton Operations' goals
- Reviewing client reports for accuracy on a monthly basis
- Monitoring financial performance to ensure budgetary commitments are met or exceeded
- Handling customer inquiries and complaints
- Monitoring field and equipment maintenance, including vehicles, tools, janitorial supplies, etc.
- Utilizing monthly financial statements to control expenses and proactively plan service and sales goals
- Performing other duties as required

**Benefits**:

- Dental care
- Extended health care
- On-site parking

Flexible Language Requirement:

- French not required

**Experience**:

- Property management: 1 year (preferred)

Work Location: In person