IT Infrastructure Administrator

Come join Pattison Food Group Ltd., a Jim Pattison business, and Canada’s largest Western-based provider of food and health products.

Pattison Food Group Ltd. is Save-On-Foods and other well-known grocery banners. With nearly 300 retail locations, we proudly employ more than 30,000 team members.

We have an exciting opportunity for a full-time IT Infrastructure Administrator (Night Shift) to join our IT team in Langley, BC.

You will be responsible for:
- Monitoring and responding to alarms to ensure the protection and integrity of the hardware, software, and business systems.- Oversee the monitoring of batch schedules and the execution of production batch jobs.- Fostering good relationships and processes with internal and external teams to identify and triage operational issues.- Resolution of incidents and job failures using documented procedures and coordination with other support teams- Engaging vendors and support teams when necessary to ensure that incidents are resolved in a timely manner within SLA timeframes- Executing scheduled maintenance activities, service requests, security requests and change requests.- Recording, tracking, and documenting the incident and problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.-
- Administering software used for enterprise monitoring, job scheduling, report archival and print management.- Batching job scheduling and setup for report archival, printing, and distribution to ensure critical events are monitored and acted upon, including root cause analysis and problem resolution.

Please note: This will be a night shift position (4 nights, 10 hours each) with possible rotation to daytime.

You have:
- College diploma or university degree in the field of computer science and/or 3+ years of work experience and related study, providing technical support in a large IT environment.- MCSE, MCSA or MS Windows Server Hybrid Administrator Associate certificate is a must.- Having VCA, VCP, ITIL or any Certification in Azure\Office 365 will be a huge asset.- The ability to learn easily, be flexible and work simultaneously with many customers (various technologies).- Proven experience with troubleshooting principles, methodologies, and issue resolution techniques.- Knowledge of the following tools or platforms: Control-M, Nagios, VM Openview, Intermapper, SOTI, AirWatch, Bigfix, LDAP, AD, Windows, UNIX, Cisco, ServiceNow.- Able to develop and interpret technical documentation for training and end-user procedures.- Demonstrated knowledge of mission-critical technology infrastructure (supported platforms, operating systems, middleware and network components) and common processes utilized for each.- Experience with change management processes and tools as well as change and problem management practices.

You are:
- Highly self-motivated and directed.- Able to absorb new ideas and concepts quickly.- Good analytical and problem-solving abilities.-
- Ability to present ideas in business-friendly and user-friendly language.- Very strong customer service orientation.- Excellent written, oral, interpersonal, and presentational skills.- Experience working in a team-oriented, collaborative environment.

What we offer:
In addition to a highly competitive salary, we offer a great range of benefits, a company pension plan, free parking, exclusive team member offers, and opportunities for development and career progression.

This position is based at the Pattison Food Group office in Langley, B.C. While we’re currently operating with a hybrid work-from-home and in-office schedule, we look forward to the day when we are all able to work together in the office again.

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