Service Manager

**About Us**:
At John Bear Auto Group, our dedication to excellence and quality service begins with our people. As a top dealership, we pride ourselves on attracting and retaining top talent who bring drive, skill and commitment to the delivery of outstanding customer service.

Founded in Hamilton in 1979 by John Bear, the group now has three dealerships in Southwest Ontario and sells GMC, Chevrolet, Buick and Cadillac vehicles in St. Catharines, Hamilton, New Hamburg, as well as the surrounding Niagara and Kitchener-Waterloo regions.

John Bear is a family-owned business and we pride ourselves on treating our customers like family. Our successful business is built on repeat customers, and our goal has always been to cultivate a trusting relationship focused exclusively on creating value for our customers. We offer great deals, friendly service and a helping hand when it comes time to selling and servicing new and used vehicles.

**Position Summary**:
John Bear Buick Chevrolet GMC Cadillac is seeking a **Service Manager** for our Hamilton dealership. The successful incumbent will act as a primary point of contact for the Service Advisors and service customers, ensuring that an exceptional client experience is delivered to customers.

**Responsibilities**:

- Lead a successful Service Advisor team comprised of Service Advisors and Express Lane Advisor, from recruitment, through to management, motivation, development, and retention
- Implement corporate processes and standards to ensure customer satisfaction and efficient operations
- Instill John Bear loyalty by ensuring an exceptional experience for all customers
- Handle and resolve escalated customer complaints
- Liaise with DBC and attend meetings
- Actively manage and improve on all measured performance indicators, including gross sales, profitability, loyalty, CSI
- Prepare, administer and adhere to annual operating budgets
- Keep up to date in training by completing all John Bear and any relevant sales/customer service-related training and ensure the same for all staff
- Oversee administration of warranty claims in compliance with policies and procedures.
- Execute service, promotional campaigns
- Maintain a high level of customer satisfaction
- Ensures that facility, work areas and customer-facing areas are kept clean and well-maintained, at all times

**Qualifications**:

- A minimum of 5 years of service department experience with a proven track record in customer satisfaction
- College Diploma or Trade School Certificate in Automotive Studies, or equivalent
- GM experience an asset
- Valid Driver’s License, clean driver’s abstract/record
- Strong interpersonal skills, with excellent written and oral communication skills
- Ability to handle and resolve customer issues or concerns promptly and professionally
- Ability to multitask in a fast-paced environment
- Detail oriented with excellent time management and organizational skills
- Passion for excellence and contributing to the success of the business

**What We Offer**:

- A competitive compensation plan
- A full and comprehensive benefits package
- Employee Vehicle Purchase program
- A solid foundation of customers from over 40 years of business
- A leadership team that trains and mentors its staff to ensure success for new team members
- An open-door environment that promotes close collaboration within all levels of the organization
- Opportunity for advancement
- Employee Assistance Program
- On-site parking
- Professional team-spirited environment
- No Sunday or holiday work, more time to enjoy your friends & family

Pay: Potential to earn $90,000.00-$120,000.00 per year (salary plus monthly bonus opportunities).

If you require any sort of accommodation at any time during the recruitment process, please let us know.