Security Control Room Supervisor

**Position**:Control Room Supervisor
**Vertical**:Datacenter Physical Security
**Reports To**:Security Team Manager (STM)

**Location**:Richmond Hill, ON or North York, ON

**Pay Rate**:$31.00/HR.

**Shift**:
**Richmond Hill (Leslie and Major Mackenzie): 2300-0700hrs Friday and Saturday**

**North York (Weston and Finch): 2300-0700hrs Friday and Saturday**

**SUMMARY**

**ESSENTIAL FUNCTIONS**:

- Monitors physical security operations at the client Datacenter.
- Monitors cameras and access control systems covering data calls and entry/exit doors.
- Dispatches appropriate personnel, as necessary.
- Maintains logs and records in accordance with the Datacenter Standard Operations Procedure (SOP).
- Identifies and escalates issues in accordance with documented policies and procedures.
- Reviews all reports written during shift.
- Ensures all scheduled posts are filled.
- Briefs oncoming Supervisor/Team about incidents during shift or in progress.
- Maintains documentation and follows standardized procedures to successfully complete unannounced audits.
- Collects complete information for detailed report and appropriate follow-up. Prepares well written reports and maintains strict distribution to “need to know” parties.
- Cross-training will be provided for all site-based roles, enabling you to step in for other position coverage and offer relief breaks to guards, when required by operational needs.
- Prepares written and electronic logs and reports as required for the site while entering information in appropriate computer systems.
- Read and comprehends standard operations procedures, post orders, reports, and other printed materials.
- Performs additional tasks assigned by management.
- Conduct training with the staff on a daily, weekly, and monthly basis.
- Conduct drills, and Quality Assurance & Quality Control (QAQC) review
- Conducts foot patrols (for long periods of time or up to 12 miles of distance. It may involve climbing stairs and walking up inclines and on uneven terrain) completing patrol checklists.
- Assist STM with regards to scheduling, covering any open shifts.
- Identifies security shortfalls and offers suggestions from improving the security program.
- Evaluates and escalates potential safety issues within the facility.
- Required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Notify supervisor upon becoming aware of unsafe working conditions.
- Identifies security shortfalls and offers suggestions from improving the security program.- The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.
- All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) function.
- Employees are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties, or tasks not specifically listed herein.
- In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions.
- All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives.

**MINIMUM HIRING STANDARDS**:

- Must be at least 18 years of age.
- Must have a reliable means of communication, such as cell phone.
- Must have a reliable means of transportation (public or private).
- Must have the legal right to work in Canada.
- Must have the ability to speak, read, and write English proficiently.
- Must have a high school diploma, secondary education equivalent, or GED.
- Must be willing to participate in the Company’s pre-employment screening process, including drug screen and background investigation.
- Must have 2+ years of related work experience, or an equivalent combination of education and experience enough to perform the essential functions of the job, as determined by the company.

**SPECIAL REQUIREMENTS**:
Able to work during daytime, evening, weekend, and holiday hours

**COMPETENCIES**
- Must be able to meet and continue to meet licensing requirements
- Must be able to meet and continue to meet requirements for specific skil