Evening Concierge

**Join Our Team**

Since opening our first retirement residence in 1989, Berwick Retirement Communities has been committed to offering quality retirement living and now owns seven residences across BC. We are proud to be island owned & managed.

Berwick Retirement Communities promotes an environment which integrates hospitality with superior customer service and care. As a member of the Berwick team you will uphold a philosophy that respects choice, independence and autonomy for our residents.

**Berwick Royal Oak **in Victoria, BC is seeking a dependable and flexible employee as an Evening Concierge, who is able to work in a team environment, is self-motivated, and has the ability to work well with seniors.

**Job Summary**:
Provides reception, switchboard and general office duties and maintains efficient operations of the front office. Carries out duties in an efficient, friendly and courteous manner and demonstrates a respectful and caring approach to Berwick residents and staff. Manages all resident, staff and company information in a confidential manner and in accordance with the freedom of information and protection of privacy act. Provides Emergency Response for the building and its occupants and conducts regular security rounds. Ensures compliance with health and safety regulations at all times..

**Emergency Response Duties**:
The Evening Concierge responds to all emergency calls from residents and assesses the need for medical assistance when necessary. Also maintains responsibility for building security by handling building emergencies and conducting security rounds.

**Skills/Personal Competencies**:

- A high level of skill and accuracy with data entry functions and reconciliation
- Demonstrates a commitment to providing the highest quality of customer service and hospitality
- Sound judgment, the ability to remain calm and act quickly in an emergency situation
- Strong and adept communication skills and the ability to maintain confidentiality as required
- Friendly and professional demeanor in person and over the telephone
- Demonstrated ability to organize and prioritize tasks while meeting deadlines
- Flexibility and adaptability to change while dealing with constant interruptions
- Ability to work independently but understands the team aspect of shift exchange, communication and 24/7 operations

**Qualifications**:

- Minimum of 2 years recent related experience in an administrative capacity
- Experienced and proficient with Microsoft Office programs (Excel, Outlook, Word)
- Valid Emergency Level 1 First Aid Certificate & CPR Required
- WHMIS

**Schedule**:

- Casual - As Needed. Shifts are 8:00am to 4:00pm, 4:00pm to 12:00am & 12:00am to 8:00am

**Pay**:
Pay starts at $20.20 per hour, plus $1.00 evening shift differential per hour. in addition is $2.20 per hour Provincial Wage Levelling top-up.

Note: *A criminal record check is required pursuant to the Criminal Records Review Act for working with vulnerable adults. TB test and proof of Covid-19 Vaccination also required.*

**What Our Staff Are Saying About Working With Berwick Retirement Communities **_I love working at Berwick. Each day presents different opportunities to challenge ourselves. I get to work closely with staff and residents to ensure that the programs we offer are the highest quality and most up to date. We have such a great team that supports each one other and inspires me to do my best_.
- Jacqueline, Active Living Manager Berwick on the Park since 2017_
- One of the things I enjoy about working with Marquise at Berwick is the people I am surrounded with. My team is upbeat and focused on teamwork and high quality food. The company also has room for growth which is what we all want from an employer._
- _James, Executive Chef, Marquise Food Services at Berwick on the Lake since 2004
- It has been my pleasure to work at Berwick these past 10 years as a Resident Care Aide. I have enjoyed sharing many touching moments with residents and staff; they are all like family to me._
- Heather, Enhanced Living Services, Berwick House since 2008.
- Although I have only been here a short time, I feel right at home with Berwick. Everyone has been so warm, welcoming, supportive and responsive. This type of work place culture is truly hard to find and Berwick has mastered it It is no wonder Berwick has such a wonderful reputation in the community at large_
- Tara, Recruitment and Retention Coordinator Berwick Head office since 2020_

**Job Type**: Casual

**Salary**: $23.40 per hour

Schedule:

- Evening shift
- Night shift

Application question(s):

- Do you have both Covid-19 Vaccinations

Licence/Certification:

- First Aid Certification (preferred)