Customer Service Specialist

2 days ago

Guelph, Canada Precinmac Full time

**Position: Customer Service**:
**Location**: Trimaster Manufacturing - Onsite

**Reports To** Materials Manager

**Summary**

Customer Service serves as the point of contact for Trimaster Customers to place orders and follow up on outstanding orders. The Customer Service - will also support the balance of the department with managing Miscellaneous spend (MRO) and planning of purchases to support the manufacturing supply plan.

**Responsibilities**:

- As the primary interface for the day to day operations with the TMI customer, receive new orders as well as provide updates to customer inquiries
- Monitor, Update and Acknowledge Customer electronic portals to support data exchange on existing orders including order confirmation based on feedback from the Master Scheduler
- Provide insights to upcoming forecast or volume changes to the business to support future planning
- Work with internal departments including Engineering, Quality, Materials and Operations to introduce new products to the organization as well as work to resolve outstanding supply concerns
- Facilitate monthly Forecast Meeting outlining the sales target and product mix for the next 3 months in detail as well as yearly budget performance
- Maintain customer services metrics (e.g. On Time Delivery)
- Respond to Customer Service calls
- Design and implement methods to gather and manage supply chain data
- Seek to improve all aspects of the materials department including planning and Customer service
- May perform other duties as assigned by management.

**Requirements**:

- Professional communication skills are essential when interfacing with vendor and customers
- Exceptional ability to conceptualize large-picture projects and foresee challenge and needs to be addressed
- Reliable, attention to detail
- Strong work ethic ability to work independently
- Great communications skills
- Must be able to multi-task in a fast pace environment

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