Ops. Customer Services Representative

2 weeks ago

Surrey, Canada Gateway Services Inc Full time

**Customer Service Rep**

**ABOUT GATEWAY SERVICES INC.**:
Gateway Services is Canada’s leading accredited pet aftercare provider offering 24/7 professional grief support, memorial keepsakes, pet burial, and fully trackable pet cremation. With 150+ locations, 2,000 team members and servicing over 17,000 veterinary clinics across North America, Gateway has built a solid reputation for providing compassionate and respectful aftercare for pets and the people who love them.

Please visit Gateway Services Inc. to learn more about us.

**LOCATION**:9346 193 St, Surrey, BC V4N 4E8

**SHIFT SCHEDULE**:Monday to Friday, Full Time - Day Shift

**PAY RATE: $19.00-21.00/hr. Benefits in 3 months.**

**HOW YOU WILL MAKE AN IMPACT/KEY RESPONSIBILITIES**:
**What you’ll do**
- Act as an extension of our client care team - you’re the face of our company when it comes to the veterinary community
- You’ll be meeting with veterinary staff frequently and we’d love for you to be able to help troubleshoot issues on-site and report back, noting anything that needs to be escalated
- Drive a company van along a pre-designed daily route for 8-10 hours where you’ll pick up deceased pets from local veterinary clinics and bring them back to our memorial center
- Assist the operations staff when necessary

**Why you’re a great fit**
- You like working with people and feel comfortable building and maintaining relationships with veterinary professionals and pet parents
- You have a valid driver’s license and a stellar driving record
- You can easily shift gears - problem-solving and quick thinking are your thing
- You’re consistent - being punctual and dependable is important to you

**Work Conditions**:

- Frequent bending and lifting (65lb minimum weight)
- Using provided apps and GPS software to complete your route
- Certain PPE is required for different tasks, but we’ll provide that for you
- 40 hours a week, guaranteed
- Overtime and weekend work may be available during busier times
- Working in varying temperatures - you may be exposed to the elements when leaving your vehicle/entering a building and temperatures will vary when entering cold storage and our care facility

**YOU’LL LOVE WORKING WITH US BECAUSE**:
**The People. **You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams - people you can be proud to work with

**OUR CORE VALUES**:

- People First
- Exceed Expectations
- (HIT) Honesty, Integrity, Trust
- Be Passionate and Caring
- Continuously Improve

**WHAT YOU CAN EXPECT FROM US**:

- Competitive Pay
- Medical, Vision & Dental Insurance
- Potential for Career Growth
- Employee Assistance Program
- Paid Holidays & Time Off
- A Sense of Community
- Great Hearts & Minds Scholarship Program
- Gateway Tuition Reimbursement Program

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