Quality Assurance Lab Technician

The Quality Technician reports directly to the Plant Manager**.** They are responsible for
monitoring and overseeing the overall Food Safety and Quality programs at the site to deliver a
finished product that meets or exceeds the requirements of Bay State Milling, Regulatory
Authorities, and Customer expectations. This includes learning and understanding of supplier
programs, including grower programs and practices, consistency in establishment of testing
schedules and internal quality auditing, as well as evaluation of laboratory capabilities and
resource needs to support operations. Performs laboratory tests to determine chemical and
physical characteristics of oats. This role is responsible for quality control, process control, food
safety, sanitation and integrated pest management (IPM). The role is also active and engaged
with the operation and will also be called upon to support inventory management and operations
across the facility. This role will instill a culture of continuous improvement by demonstrating
key leadership skills and help lead the facility to achieve the highest level of food safety and
quality standards. Further, this individual provides leadership for the location certifications and
initiatives including organic, Global Food Safety Initiative (GFSI), Non-GMO and more. The
Quality Technician will also lead the training efforts for regulatory compliance and overall
employee safety.

**ESSENTIAL DUTIES AND RESPONSIBILITIES **_include the following. Other duties may be _
- assigned.- This position provides guidance and leadership to the plant team in testing, sampling,

sanitation, IPM and overall quality needs. This will include assigning quality, food safety,
sanitation and IPM tasks and keeping the workflow organized.
- Conduct training of facility personnel and provide guidance for employees with regards

to food safety and quality concerns.
- Responsible for completion of inventory receiving reports and the corresponding

completion of the quality data for inventory management into the proper database.
- Will help support and lead all onboarding training for new hires.
- Will be engaged in operations and be part of the operations team to support the following

roles receiving and unloading of trucks, plant cleaning operations, packaging and
shipping of finished product to customers.
- This position actively participates in initiatives to support the plant business plan and site

programs such as safety, recognition, and community service.
- Set up, adjust, calibrate, and operate laboratory equipment and instruments such as NIR,

gluten testing kits, scales and other necessary plant food safety and quality equipment.
- Manage all retains collected and confirm finished product meets set quality and

physical/chemical attributes. Release tested product within spec for shipment.
- Record test results on standardized forms and write test reports describing procedures

used. Enter test results of incoming and finished product in the appropriate data
management system.
- Provide assistance and support for employees during sanitation and cleaning and organic

changeover process. Conduct pre-operational inspections, and make determination when
production line is approved to run after a changeover or sanitation.
- Leads plant Food Safety and Sanitation Inspections.
- Leads internal or external complaints and customer, vendor and internal investigations

regarding complaints. Manages documentation of corrective and preventative actions
(CAPA) and resolution of CAPA.
- Provide assistance to shipping and receiving department on trailer inspections, product

inspections and documentation.
- Maintains and cleans laboratory equipment.
- Participate in internal and external Proficiency Testing programs for gluten testing and
- other analysis as appropriate.
- Check for Sanitation Guidelines and Equipment via Pre-Operational Reports
- Assist with label control and conduct label approval and verification.
- Lead and familiarize with facility compliance, food safety, and employee safety training
- utilizing BSM’s systems and other resources
- Lead internal and external quality audits both from customers and due to certification
- requirements
- Monitor and report on quality standards, deviations, and cost/value opportunities for all
- products manufactured in the facility.
- Manage packaging and shipping customer/sales sample requests both domestic and

international. Keep the sample requests log up to date and communicate/inform sales
when samples are shipped or are not available.
- This person is responsible for the supervision all lab functions and coordination of

testing.
**QUALIFICATIONS **_To perform this job successfully, an individual must be able to perform _
- each essential duty satisfactorily in the time allowed. The requirements listed below are _
- representative of the knowledge, skill, and/or ability required. Reasonable accommodations may _
- be made to enable individuals with dis