Animal Care Attendant

**Position Overview**: Burlington Veterinary Emerg & Referral Hospital is seeking a friendly, energetic, and compassionate Animal Care Attendant & Receptionist. If you are energized by helping pets, and are looking for a progressive environment where each individual is heard, and recognized for their unique contributions, we'd love to talk.

The Animal Care Attendant & Receptionist is responsible for ensuring the quality of care and service provided to the pets and the people we care for is impeccable. Through helping to foster a patient focussed service model, participating in a supportive work environment, and by communicating openly with the medical team, the Animal Care Attendant & Receptionist supports the growth and vision of the practice.

The Animal Care Attendant & Receptionist helps the medical team fulfill patient needs by adhering to the specific standards and SOPs of the hospital. This role operates under the direct guidance and supervision of the Practice Manager (PM) and Medical Director (MD).

**Key Responsibilities**:

- Provides exceptional client service and builds relationships with clients through service, respect, and professionalism.
- Greets, handles, and treats pets with kindness, compassion, patience and skill using Fear Free techniques. Nurtures an environment that makes them feel safe and secure.
- Efficiently, accurately, and safely performs animal handling and husbandry duties. Ensures hospitalized, patients are comfortable, clean, exercised, and fed according to instructions.
- Provides direct assistance to Technicians and general assistance throughout hospital with appointments, treatments, procedures, and surgeries. Helps with administrative and front office duties when required.
- Efficiently and accurately performs clerical and reception duties, client and in-patient intake and discharge duties, schedules appointments, answers questions, and maintains front office and exam room flow.
- Ensures smooth communication throughout a client’s visit. Acts as the liaison between clients and medical team and relays all necessary information timely and correctly. Identifies and addresses any issues.
- Correctly enters client and patient information into PIMS and confirms it’s up-to-date at every visit.
- Frequently monitors all in-hospital patients and correctly records information relating to feeding schedules, appearance, or behavior. Immediately reports any changes to the correct person.
- Is careful with in-clinic food and supplies to avoid wastage. Notifies medical team when patient feeding or treatment plan isn’t being successful (eg. if patient won’t eat don’t keep opening cans of food).
- Focusses on the well-being and comfort of the patient while following best medicine and patient experience principles.
- Contributes to smooth communication throughout a client’s visit and seeks answers to any client questions or concerns.
- Is able to diffuse client conflict in a professional, hospitable and tactful manner. Escalates/refers when appropriate to Team Leader or Practice Manager.
- Routinely contributes to the cleanliness and organization of the practice, to ensure all guests leave with a lasting positive impression of the hospital.
- Advocates for the patient. Helps provide an organized and calm procedural and patient flow throughout medical and treatment areas.
- Works efficiently and carefully to meet timelines and ensure job responsibilities, standards of work, and tasks are achieved.
- Contributes to a positive, healthy culture. Uses a collaborative approach, assumes positive intent, and fosters open, proactive, and cooperative relationships.
- Understands and follows best medicine, hospital initiatives, SOPs, and programs.
- Contributes, supports, and implements new ideas and positive changes for themselves, the team, and the hospital.
- Supports and participates in all voluntary and mandatory accreditations/regulations and training. This includes AAHA, Hands Free Radiation, Great Places to Work, Employment Standards, OVMA, AAHA, WHMIS, OHS, etc.

**Requirements**:

- Strong communication and interpersonal skills
- A kind, compassionate, and responsible disposition
- Exceptional client service skills
- Ability to work in teams and thrive in a fast-paced environment
- Previous experience in a veterinary clinic an asset

**Total Compensation**:
We value our team members, and prove it by supporting your personal, financial, and professional growth through:

- A Competitive Wage Rate
- Employee Assistance Program
- Paid Vacation time
- Generous Pet Discount

We are an equal opportunity employer and are committed to providing a respectful, inclusive, and diverse workplace.

About P3 Veterinary Partners: P3 is a 100% Canadian-owned veterinary practice group. Our mission is to empower veterinary teams to live their passion and focus on unparalleled care for pets and the people who love them. Through our dynamic group of hospitals, P3 strives to be the best place to w