Client Family Manager

4 days ago

Surrey, Canada Tutor Doctor Full time

**Join Our Team as a Client Family Manager at Tutor Doctor**

At Tutor Doctor, we provide in-home and online tutoring services, but being part of our team means so much more than just work. When you join our family, you become part of something bigger—a mission to make a lasting impact on every student and family we serve. We’re passionate about education, and we’re looking for people who share that passion to help our students succeed.

We are seeking a **Client Family Manager** to join our growing team in the Surrey/Langley area. If you have a great sense of humor, love discovering new ways to improve processes, and understand the value of education, this could be the perfect fit for you

**Position Details**:

- Evening shift: Monday to Friday
- Monday to Thursday: 4:30 - 8:30 pm
- Friday: 4:30 - 6:30 pm

**Key Responsibilities**:

- Serve as the point of contact for clients, parents and prospective students
- Connecting with parents to maintain strong client relationships
- Collaborate with the Tutor Manager to share tutoring schedules students
- Respond promptly to inquiries and schedule consultations with parents and Education Consultants
- Maintain strong client relationships through timely follow-ups and regular communication
- Managing schedule and tutor changes
- Handle escalations and problem-solve to ensure high levels of client satisfaction
- Drive renewal sales and referrals to meet or exceed monthly targets
- Address concerns and provide tutoring solutions tailored to each family’s needs
- Keep detailed records in our CRM software
- Opportunity to participate in marketing events for additional hours
- Assisting driving our Google 5-star initiatives

**Qualifications**:

- Minimum of 2 years of customer service or related experience
- Strong spoken and written English skills
- Proven experience in managing and nurturing positive client relationships
- Outstanding phone manner and ability to engage with clients from diverse backgrounds
- Empathy and care for students and families
- Ability to prioritize tasks and work with a sense of urgency
- Excellent communication and time management skills
- Proficiency in Microsoft Office (moderate to advanced)

**Preferred Skills**:

- Background in education is an asset
- Prior sales experience
- Knowledge of a second language
- Degree or diploma in Education, Business, Marketing, Sales, or a related field

**What We Offer**:

- Competitive wage plus monthly commissions
- Discount on tutor services
- Comprehensive training and ongoing coaching
- A rewarding career path with the potential to own your own franchise
- Opportunity to make a real difference in students’ lives
- Flexible work schedule during the summer, Christmas, and Spring Break
- 3 weeks of vacation

**Job Type**: Part-time

Pay: $21.00-$23.00 per hour

Expected hours: 18 - 24 per week

Additional pay:

- Bonus pay
- Commission pay
- Overtime pay

**Benefits**:

- Casual dress
- Paid time off

**Experience**:

- Customer service: 1 year (required)

Work Location: In person

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