Systems Administrator

**Summary**:
The Systems Administrator provides day-to-day IT support to over 300 end-users and production staff working on award-winning film and TV animation. The Workstation Systems Administrator will be responsible for supporting the IT infrastructure and desktops in our Ottawa office and remote work users as a member of the IT Department, as well as transferring and archiving of data assets securely for the production teams.

**Role and Responsibilities (including but not limited to)**:

- Responsible for the deployment, maintenance, and configuration of workstations/laptops, tablets, phones, or new equipment and other peripherals, while maintaining our asset inventory records.
- Organize, transfer, archive and store digital assets for various productions as necessary.
- Analyze, evaluate, coordinate, implement, manage, and support the day-to-day maintenance of all IT hardware and systems following departmental standards.
- Working with the team to prioritize issues. Escalate issues (when required) to the appropriately experienced Systems Administrator.
- Incident Management - Responding, tracking, resolving, and performing root cause analysis to prevent reoccurring issues on IT tickets and deliver world-class customer service.
- Responsible for documenting procedures, problems, and their resolutions.
- Create and update technical documentation, end-user guides, and process documentation while adhering to and enforcing all IT and company security policies.
- Help enforce the security and privacy of our networks and computing system.
- Onboarding new users, ensuring that their technology is working correctly, and proper access is granted.
- Ability to work both collaboratively as a team player and independently as required.
- As necessary, perform other duties as needed.

**Skills & Qualifications**:

- Minimum 3-5 years of experience with technical support or user support, preferably in a production setting.
- Working knowledge of Mac OS, iOS, Linux and Windows operating systems.
- Experience with supporting an environment that is using Office 365 products ie: MS Word, Excel, PowerPoint, Teams, Sharepoint etc....
- Experience with AD/Azure AD with Group Policies, Windows 10 and Centos 7, sharing data between platforms and managing permissions.
- Familiarity with remote desktop technologies, such as PCoIP, Teradici and RGS.
- Familiarity with IT Support ticket tracking, IT support tools, documentation platforms, and diagnostic systems.
- Proficiency with typical video conferencing platforms such as Zoom, Google Chat and MS Teams.
- Strong analytical problem-solving skills.
- Excellent communication skills and a strong customer service orientation. Highly self-directed and self-motivated.
- Manage and prioritize multiple concurrent and competing challenges, issues, ambiguities, and contradictions that inevitably occur when supporting a highly complex and diverse production environment.
- Ability to lift heavy equipment, install, configure, and maintain desktop/laptop computers and mobile devices

**What would make you stand out**:

- An understanding of the animation pipeline would be a bonus.

**What about benefits?**
Employees have access to our comprehensive benefit plan that includes Health and Dental coverage, Life Insurance, and Travel Insurance.
Our Employee Assistance Program provides each employee and their family members access to free psychological assistance and counseling service in person, online or by phone 24/7.
Plan for your future by taking advantage of our RRSP plan. The longer you’re with us, the more we’ll match the amount you contribute

**Ready to join our team?**

**Small Print**:
Mercury Filmworks places as great an emphasis on recruiting for character and fit as it does on core skills and experience. Mercury Filmworks is an equal opportunity employer, and by equal, we really mean equal. We have no preferences or bias beyond the professional qualifications.