Network Support Analyst

**Location :Regina Saskatchewan**:
The Network Support Analyst provides for the day-to-day administration, management, and support of the site/plant LAN/WAN infrastructure.

**Responsibilities**(included but not limited to)**:
Operate; maintain support the site/plant LAN/WAN infrastructure and associated LAN/WAN service objects and the LAN drops/access points for Local Network connected “end user” devices such as desktop, printers, multifunction printer, plotters, scanners, Wireless nodes, mobile devices, as per defined service levels.

Network design/architectural design support.

Video Conferencing technical support

VOIP Network Telephony Support

Wireless Network Support

Provisioning, operate and support.

Operate, maintain, support, and manage all LAN/WAN services (site and plant) in an integrated managed fashion.

Support of the following network disciplines:
Cisco Firewalls

SolarWinds

CA Tool Suite

Cisco Prime Infrastructure

NetFlow Analyzer

Citrix Load Balancer

Cisco IOS

Cisco hubs, routers, switches

Cisco Catalyst Switches

LANSpan IP

ISDN

xDSL

SONET

Satellite

Wireless

Ethernet, Fast Ethernet, Gigabit Ethernet

Cisco Network Management

Cisco/Tandberg video conferencing equipment (gateway, gatekeeper, codecs & bridges)

Cisco/Tandberg Management Server (TMS)

VOIP Network Telephony

Implement software patches, upgrades, or refreshes to hardware or software upgrades or patches.

Planning Network changes with third party vendors

Single point accountability for coordinating the response and restoration to site LAN/WAN service requests and resolution of performance issues.

Monitoring, gathering, and logging key system metrics for network connections and devices related to availability, latency, utilization, and memory usage using TCP/IP tools and standards such as, but not limited to:
ICMP (Ping), SNMP (Simple Network Management Protocol and RMON (Remote Monitoring).

Real time monitoring is done via CA Tool Suite and NetFlow Analyzer

A network sniffer is also used to monitor network traffic in real-time, to assist with traffic analysis, incident troubleshooting, and capacity planning.

Security monitoring via firewall agents to detect attacks. The use of the IDS/IPS probes to trigger alerts on possible intrusions.
- Note - These processes and procedures are used 24/7 to deal with both prime time and after-hour network problems.

Maintain network software level at current versions release n-1 of the current vendor releases.

Provide access to the internet through local and one or more internet service providers.

Provide Multi-Homed, Highly Available Internet Connectivity service.

Configure the switches and Virtual Local Area Networks for allocated Internet connectivity.

Incidents/problem resolution

Follow ITIL disciplines to execute incident and problem management processes.

Incidents from the Service Desk are processed according to defined SLUs within the trouble ticket system.

Work with other support teams to provide a resolution to incidents.

Respond to security incidents triggered through firewall monitoring, IDS or CIRT (Computer Incident Response Team).

Escalation of problem/incidents, where necessary, to the required individual or group both inside and outside of SaskPower.

Manage LAN/WAN asset Installation, Moves Adds and Changes

Implement and manage IMAC’s to site LAN/WAN services, as per T&S service request process. These may include:
Installation of switches, routers, firewalls, and other network related assets at a new or existing site/plant,

Provisioning of cabling for SaskPower data center facilities (e.g., racks),

LAN drops to end user devices such as desktops, and

LAN network devices such as printers, scanners, plotters etc.

Provisioning LAN access connections for work crews in special trailers and other provisional set ups.

Creation of LAN extensions to buildings within a site/campus.

Follow ITIL disciplines to execute changes within the SaskPower environment.

Maintain a topology map of all critical LAN/WAN equipment and circuits. The topology is managed as part of network change control, to provide an accurate view of SaskPower’s large and complex LAN/WAN environment.

Use of asset management tool (SAP) and processes to track (add, move, remove) all network equipment and circuits throughout the province.

Security

Ensure that the network security complies with SaskPower Security policies and standards including the following and adapt to required changes over time:
Implement a physically secure environment and controlled physical access to rooms containing site LAN/WAN equipment.

Continue to provide a physically secure environment and controlled physical access to LAN/WAN network service objects such as switches, firewalls, and routers, as per SaskPower Security requirements.

Implement the network security and access security practices, including firewall rules and intrusion detection to the site LAN/WAN service, which includes, but not limited to