Helpdesk Administrator

Join us at Ottawa Community Housing, where we are more than a home to about 33,000 tenants across approximately 15,000 homes. As Ottawa's largest social and affordable housing provider, ranking second largest in Ontario and fourth largest in Canada, we're committed to enhancing tenant well-being through partnerships with local service providers and support agencies.

At OCH, diversity and equal opportunities are at the core of our workplace culture. We strive to mirror the vibrant communities of our city and have been honoured as the National Capital Region's Top Employer every year since 2018.

**WE ARE PROUD BECAUSE EVERY DAY WE MAKE A DIFFERENCE**Together, we're transforming tenants' lives by “providing more than a home, because we care”.

**What we offer**:
Joining OCH means making a meaningful difference every day. We provide opportunities to positively impact your community in multiple ways. Recognizing that our employees are the cornerstone of our organization, we offer a comprehensive and competitive compensation and benefits package, flexible work options, professional development opportunities, health and wellness programs, and more.

**Helpdesk Administrator with OCHC**:
Providing affordable and quality solutions for our tenants is the mission of our organization. By using various technologies, we can make this mission a success and create a better world for our tenants. As the Helpdesk Administrator, you will be a major player in shaping the communities we serve while unleashing your passion for technology. You will be the key that enables our employees to serve our communities and bring change into the lives of our tenants.

**As the Helpdesk Administrator, some of the things you do will include**:

- Be the first point of contact and provide basic technical support
- Troubleshoot routine issues
- Conduct basic diagnostics and consult technical manuals
- Deploy computer equipment for other employees
- Identify and escalate complex issues to proper team members
- Administer system and network access rights
- Provide coaching on the basic use of computer hardware and/or software

**As a helpdesk Administrator, you can look forward to**:

- Fast-paced environment filled with exciting and novel challenges to overcome
- Unique and ever-changing work tasks every new day
- Opportunities for personal and professional growth
- Using creative and problem-solving skills to help our organization to bring positive change in our communities

**What you bring**:
**Education & Experience**:

- Post-secondary education in computer systems technology, network administration, or a related discipline
- Minimum of one (1) year experience in a technical support role, preferably in a helpdesk environment
- Up-to-date and relevant knowledge in the information technology field
- System administration of Microsoft products including Windows, Outlook, Office Suite, and SharePoint
- Working knowledge of computer hardware and software troubleshooting tools
- Knowledge of Word, Excel, Outlook, SharePoint and computer imaging software
- Working knowledge of relevant legislation including Municipal Freedom of Information and Protection of Privacy Act
- Fluency in English is required
- Functional capacity to communicate in French is an asset

**Skills and abilities**:

- Ability to follow protocols, take initiative, and work without close supervision
- Excellent organizational skills
- Outstanding interpersonal and communication skills
- Demonstrated ability to use manufacturer's/supplier’s documentation and support
- Ability to explain technical matters to non-technical users both written and verbally

**Other requirements**:

- Satisfactory Criminal Records Check
- Valid “G” driver’s license or equivalent and/or must have access to a vehicle.
- Must be able to work evenings and weekends on occasional basis, as required

**Work conditions**:
This is a full-time work on-site position. (35 hours a week)

OCH is committed to providing accommodations for people with disabilities. If you require an accommodation, please notify Human Resources and we will work with you to jointly address your needs.
- Location:
**Ottawa**
- Salary Range:
**$33.21 - $38.29**
- Pay Type:
**Hourly**
- Department:
**IT - Network Administration**
- Employment Type:
**full-time**
- Closing Date (MM/DD/YY):
**26/02/2025**
- Position Type:
**permanent**
- ID:
**701