Service and Sales Manager

1 week ago

Calgary, Canada CAR CLINIC Full time

Car Clinic Inc. is a reputable used car dealership and mechanic shop dedicated to providing top-notch service and quality vehicles to our customers. We pride ourselves on our exceptional customer service and a team that values integrity and professionalism.

**For the Sales side;**

**Responsibilities**
- Develop and implement effective sales strategies to meet or exceed company targets
- Lead, motivate, and supervise the sales team to ensure high levels of performance and customer satisfaction
- Manage daily store operations including merchandising, pricing, and inventory purchasing
- Oversee customer service standards to enhance the shopping experience
- Conduct recruiting, interviewing, onboarding, and training of new staff members
- Handle payroll processing, cash handling, and bookkeeping tasks with accuracy
- Utilize POS systems for transactions and monitor sales data for reporting purposes
- Coordinate marketing initiatives to attract new customers and retain existing clients
- Manage budgeting activities and ensure store profitability through effective cost control measures
- Organize staff schedules to optimize coverage during peak hours while maintaining work-life balance for team members
- Ensure compliance with company policies, safety regulations, and industry standards

**Qualifications**
- Proven experience in retail management or sales management with supervisory responsibilities
- Strong negotiation skills with the ability to close deals effectively
- Bilingual or multilingual abilities are highly desirable for diverse customer engagement
- Excellent communication skills, both verbal and written
- Proficiency in merchandising, pricing strategies, and POS systems
- Experience with recruiting, training & development, team management, and leadership roles
- Knowledge of payroll processing, bookkeeping, budgeting, and administrative tasks
- Exceptional organizational skills with the ability to prioritize tasks efficiently
- Customer service-oriented mindset with a professional phone etiquette approach
- Strong analytical skills including math proficiency for pricing and financial analysis
- Ability to manage time effectively in a fast-paced environment while maintaining attention to detail

**For Service side;**

**Key Responsibilities**:

- Oversee the daily operations of the mechanic shop and dealership.
- Manage and train staff to ensure exceptional service delivery.
- Utilize shop software to track service requests, inventory, and customer data.
- Create and present accurate estimates for repairs and services.
- Handle customer inquiries and resolve service-related issues.
- Implement process improvements to enhance operational efficiency.
- Maintain compliance with all industry regulations and standards.

Qualifications:

- Minimum of [5] years of experience in a service management role.
- Proficient in automotive shop management software.
- Strong understanding of vehicle repairs and maintenance.
- Excellent communication and leadership skills.
- Ability to multitask and handle a fast-paced work environment.

What We Offer:

- Competitive salary and benefits package.
- Opportunity to work in a supportive and team-oriented environment.
- Chance to make a significant impact on the business and customer experience.

How to Apply:
We look forward to hearing from you

Join us at Car Clinic Inc. and help us deliver the best service in town

Pay: $38,155.93-$100,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- On-site parking

Work Location: In person

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