Operations Manager, Physical Security Solutions

Job Location:
**Vaughan**
- State/Province:
**Ontario**

**Position Title**: Operations Manager - Physical Security Solutions

**Location**:Vaughan, ON (Remote)

Marcomm Integrated Business Solutions is looking for an Operations Manager for the Physical Security Solutions side to join our growing Security team in Vaughan. Marcomm offers competitive compensation, comprehensive benefits and flexible working arrangements and unlimited opportunities for career growth.

**Job Summary**:
The Operations Manager for the Physical Security Solutions Department is responsible for overseeing the day-to-day operations of the department, which delivers physical security solutions to external clients. This includes managing project managers, estimators, and technicians who are responsible for the installation, maintenance, and support of CCTV, Access Control, intrusion alarm systems, and Intercom systems. Safety is a key priority, and the Operations Manager will ensure that all work is performed in compliance with relevant safety regulations and industry standards.

**Key Responsibilities**:

- Manage and oversee all team members in the Physical Security Solutions Department, including project managers, estimators, and technicians
- Ensure that all work is performed in compliance with relevant safety regulations and industry standards, with safety as a top priority
- Develop and maintain operational procedures, processes, and policies to ensure that work is completed efficiently, effectively, and in compliance with relevant safety regulations and industry standards
- Develop and maintain relationships with external clients to ensure that their needs are met and their expectations are exceeded
- Collaborate with other departments within the organization to ensure that all work is aligned with organizational goals and priorities
- Develop and manage budgets for the department and ensure that all work is completed within established budgets
- Identify and manage risks and issues within the department and escalate as needed
- Communicate departmental performance and progress to management and stakeholders, including regular reporting on key performance indicators
- Develop and maintain relationships with vendors and contractors to ensure that work is completed to the required standards and specifications
- Continuously improve departmental processes and procedures to increase efficiency, reduce costs, and enhance customer satisfaction
- Ensure that the department remains up-to-date with relevant industry developments and trends

**Qualifications**:

- 7+ years of experience managing physical security projects, with a focus on CCTV, Access Control, intrusion alarm systems, and Intercom systems
- 3+ years of experience managing teams of project managers, estimators, and technicians in the physical security industry
- Strong knowledge of physical security technologies and best practices, with a focus on safety
- Strong project management skills, including the ability to manage budgets, schedules, and resources
- Strong communication skills, including the ability to communicate effectively with technical and non-technical stakeholders, both internal and external
- Knowledge of relevant safety regulations and industry standards, with a strong focus on safety
- Strong problem-solving and analytical skills, with the ability to identify and manage risks and issues
- Ability to lead, motivate, and manage teams in a fast-paced, dynamic environment
- Project Management Professional (PMP) certification preferred

**ABOUT TELECON GROUP**

Telecon Group is a team of seasoned, innovative Professionals who are passionate about their work, committed to delighting customers and for whom health and safety is a core value.

Telecon provides turnkey solutions for engineering, building, maintaining, and repairing telecommunication networks that are underground, aerial, indoors and wireless. Nearly 3, 200 passionate employees working across Canada provide design, installation, construction, verification and maintenance services for cabled and wireless networks.

Driven by a desire to be the industry leader, we are committed to offering turnkey solutions and targeted, dedicated, superior quality services, on time and on budget, to meet our customers’ needs and requirements.