Industry & Community Liaison - Ontario (Remote)

**Do you want to make an impact using your relationship-building, stakeholder engagement and business development skills to promote social and economic programming throughout Ontario? Do you like balancing your project management expertise, your knack for fostering mutually beneficial relationships, and your familiarity with the tourism industry and public sector economic and workforce development partners? Do you want to use your talents to help an entrepreneurial non-profit solve complex social and economic challenges? If you’ve answered yes, we’d love to talk to you**

**About OTEC**

OTEC is Ontario’s Tourism Workforce Development Organization. We’re a not-for-profit committed to the growth of a professional and skilled tourism workforce in communities and organizations throughout the province.

We offer our clients and partners strategic guidance, resources and support with program and project implementation. Our award-winning alliance, Tourism SkillsNet Ontario, illustrates our leadership in this space by offering a single framework that aligns industry, education, employment and training stakeholders to enable them to develop recruitment and training models aligned with the skills needed by businesses.

Our array of research, technology, communication solutions and reputable training products such as Service Excellence, leadership training, certifications and education products are a source of pride for our organization. At OTEC, we value collaboration, working closely with destinations, businesses, secondary and post-secondary schools, and are driven by the social impact we make though our network of partners and clients.

**Position Summary**

**Responsibilities**

**Stakeholder Engagement**
- Creates and fosters ongoing relationships with Tourism SkillsNet Ontario’s diverse membership: (i) tourism and hospitality businesses/employers ii) industry associations iii) employment and training organizations iv) government and community stakeholders.
- Provides information and educates stakeholders on current TSNO initiatives, through activities such as: attending networking events, individual meetings, facilitating group meetings, presentations delivered, creating and distributing various communications; engaging attendees in discussions regarding current initiatives, services and programs; answering queries or referring stakeholders to relevant resources; and by acting as a steward of relationships with specific partners, where appropriate.
- Represent OTEC and Tourism SkillsNet Ontario through attendance at local community events, regional industry meetings, and regional trade and other shows.

**TSNO Alliance & Project Management**
- Working within a team, contribute to the TSNO Alliance through the participation and coordination of the Provincial Advisory Council and Regional Working Groups including: Planning and facilitating meetings; Community strategic recovery planning activities; Statistical reporting on impact indicators; Communications, marketing and outreach leveraging industry and stakeholder networks and cross-promoting OTEC’s full suite of projects, products and services
- Contribute to the execution of sector-based projects including: Project launch meetings and ongoing project planning meetings; Supporting the monthly monitoring and reporting on project milestones, outcomes, and impact; Supporting the planning and execution of project communications, marketing and outreach leveraging industry and stakeholder networks and cross-promoting OTEC’s full suite of projects, products and services
- Facilitate the validation of potential new OTEC’s initiatives with TSNO members

**Business Development/Client Relationships**
- Establish excellent relationships with key partners
- Conduct regular industry research (regional/segment-specific) to identify potential partnership opportunities and support existing partners with relevant information
- Contribute to business development activities and communications to increase stakeholder engagement
- Plan and facilitate stakeholder engagement meetings and events across Ontario

**General Administration**
- Develop and maintain OTEC’s project management methodologies, technology, and processes to ensure quality and consistency
- Liaise with internal OTEC project managers and their teams to enable cross promotion and alignment of messaging to industry stakeholders

**Skills & Experience**
- Demonstrated ability to effectively engage multiple stakeholders, negotiate potential collaborations and navigate complex province-wide ecosystem and framework
- Experience using and leveraging Customer Relationship Management tools to inform actions and decision making
- Understanding of industry workforce development ecosystem
- Strong customer service orientation and attitude
- Flexible, adaptable and can establish good working relationships with colleagues, partners other stakeholders
- Ability to multi-task, prioritize, problem solve and work