Head of Product

**The Role: Head of Product**

As a senior leader, you’re known for leading and operating with a thoughtful, collaborative approach. You’re a relationship builder who works effectively with people at all levels. Setting up and working with cross-functional teams to develop solutions-oriented decisions and dynamic strategies is part of your expertise. Communicating potentially complex thoughts, ideas and material effectively to staff and stakeholders alike comes easily to you.

You can shift from big picture to detail effortlessly and use your planning and organizational skills to achieve multiple objectives in a logical sequence. Highly analytical, you’re able to understand audiences, determine what resonates with them, and find resourceful ways to use the tools at your disposal to drive deeper customer loyalty and achieve business KPIs.

The Head of Product reports into the Chief External Relations Officer and is a strategic thinker that is responsible for the development of a roadmap, impact objectives, and the overall technology and business strategy. The role leads the product team and nurtures an entrepreneurial and member-driven performance culture throughout the entire function.

**About Vancity**

Vancity is a member-owned credit union built on the principles of inclusion and social justice. A relentless commitment to their values has helped them challenge the status quo and break down barriers since day one in 1946. They have bold commitments to make Vancity net-zero by 2040 across all mortgages and loans and are pursuing strategies on Indigenous banking and to improve the financial resilience of their members.

**About the workplace**

This role will enjoy hybrid working arrangements which can be fulfilled primarily from the Vancity head office location and your Lower Mainland based home office. Periodically, you’ll be required to attend in-person activities or events.

**About the role**
- Develops a vision and sets the strategic direction of Vancity’s product development function to align with member needs, business growth, impact objectives, and overall technology strategy.
- Oversees user acquisition, product development, and vendor partnerships for new business designs.
- Plans, develops, and establishes policies, procedures, and objectives in accordance with organization’s objectives.
- Heads the entire Product team by building, mentoring and managing a high-performing product team, including product owners, and nurtures an entrepreneurial and member-driven performance culture throughout the entire function.
- Accountable for financial and digital product platforms working collaboratively with Information Technology Services (ITS) and key business stakeholders including Marketing, Finance, Enterprise Risk Management (ERM), Member Experience and Community Engagement (MECE), Legal, etc.
- Invests in quality assurance by setting up quality assurance teams, labs, and processes, and building management programs.
- Takes advantage of emerging market opportunities by defining product requirements, operational requirements, business and governance structure, and prioritize roadmaps, taking into account factors like feasibility, time, cost, and impact.
- Maintains multiple roadmaps for both financial and digital products in-line with Vancity’s vision & strategy.
- Evaluates the product roadmap ensuring robust and rigorous prioritization and assures it is aligned with business and customer needs.
- Work cross-functionally with Finance, Marketing, ERM, Impact Strategy, ITS, MECE and other departments and areas.
- Collaborates with key stakeholders on the business development and customer teams to maximize the ROI of every potential product.
- Delivers new products through internal research and development and supplier partnerships.
- Drives scalable processes and innovation around the product development cycle.
- Manages product lifecycles from initial concept stage to end of product life phase.
- Develops the product development process utilizing agile scrum techniques that enable consistent performance improvements.
- Develops metrics and KPIs to measure the success products and identify areas for improvement.
- Monitors and analyzes performance metrics to determine product performance and identify risks.
- Develops budgets and forecasts and conducts risks analysis.
- Identifies, vets, and manages vendors as needed to accomplish project work.
- Develops database including account and prospect information to implement direct marketing campaigns.

**You Have**:

- 8+ years of experience in product management and/or product development, along with 5+ years of leadership and management skills with a proven track record delivering successful products and driving revenue growth as well as developing, mentoring and motivating a high-performing product team.
- A university degree, preferably in Marketing, Business, Computer Science, Engineering, Product Management.
- Knowledge of product strate