Quac-quality Assurance Coordinator

**Viewpoint North York-**Quality Assurance Coordinator**

**Location**:
Viewpoint North York

235 Yorkland Boulevard, Suite 1200, North York, ON M2J 4Y8

**Status**:
Full-time, In-person

**About Viewpoint**

Viewpoint is the leading provider of high quality, defensible independent medical assessments. We are Canada’s largest IME company, delivering timely access to an extensive network of over 1,700 experienced and well-credentialed medical, psychological, and allied health professionals in over 225 physical locations across the country. With this breadth of coverage, we maintain overall service quality, accuracy and consistency while catering to the geographical needs of our clients.

Our clients cross a diverse range of sectors, including life and health insurers, property and casualty insurers, the legal community, employers and government organizations. Our strength lies in the foundation of excellence in service delivery that we provide, as well as our ability to work in close partnerships with our customers and assessors.

**Main Responsibilities**:

- Review and evaluate medical assessment reports to ensure continuity, consistency, accuracy, spelling, grammar and compliance with current regulations.
- Conduct thorough quality assurance checks on medical documentation, including medical histories, diagnostic test results, and treatment plans.
- Identify discrepancies, errors, or inconsistencies in medical assessments and provide timely feedback to assessors for correction.
- Collaborate with assessors, to address quality issues and implement corrective actions.
- Provide training and support to assessors on quality assurance procedures and documentation requirements.
- Ensure accurate report timelines are recorded
- Ensure reports are sent to the client on time
- Ensure the timely follow-up and tracking of all QA statuses and reports
- Follow QA protocols for releasing and saving reports
- Offer exceptional customer service when responding to client queries and/or explaining report discrepancies
- Identify issues that will impact on service standards and rectify or escalate those issues
- Other duties as assigned.

**Qualifications**
- A regulated health professional with at least 3 years' experience either as a Kinesiologist, Physiotherapist or Nurse
- AMA Guides training or C-CAT certification is an asset
- 1-2 years work experience in medical clinic, hospital or insurance office
- Action-oriented, highly organized, results-oriented, independent problem solver with demonstrated clinical, medical legal assessment and/or adjudication experience
- Detailed familiarity with the current and prior auto insurance legislation, arbitration and associated legal decisions.
- Solid command of the English language and demonstrated excellent communication skills
- Has working knowledge of MS Word and Excel and the ability to learn and navigate new system
- Flexible and team-oriented
- French/English fluency is strongly preferred

**Why choose Viewpoint?**
- Comprehensive and flexible health and dental choices with Flex benefits
- Lifemark Employee Assistance Program
- Shoppers Drug Mart Employee Discount (30%)
- Employee Stock Purchase Plan (25%)
- Paid vacation and Wellness days
- Annual continuing education allowance of $1500 (applicable towards credential or designation fee)
- Goodlife Fitness Corporate Discount Gym Membership
- Ongoing internal training and development with opportunities for mentorship
- A diverse and inclusive workplace with a track record of high employee engagement and teamwork
- Nationally recognized brand with a strong digital presence