Director, P&C Platforms

who we are
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.
about this team
The Director, P&C Platforms is responsible for driving the vision and execution of our P&C technology platforms. This individual works closely with P&C leadership, centers of excellence, and business stakeholders to ensure our platforms enable and support evolving business needs. They bring strong communication skills and the ability to influence senior leaders, translating complex ideas into clear recommendations that drive alignment and action.
This leader will take ownership of an established platform strategy and be accountable for the successful execution of prioritized initiatives. They will lead the P&C Platforms team in delivering high-quality configuration, testing, deployment, and release management, in close partnership with Technology and vendor partners.
core responsibilities
Strategic Leadership & Alignment
- Develop and execute a comprehensive strategy for all P&C platforms to maximize business value and user experience.
- Continuously assess emerging technologies and platform capabilities to inform future

Team Leadership
- Hire, lead and develop the P&C Platforms team, fostering a high-performance culture focused on collaboration, innovation, and accountability.
- Provide coaching, mentorship, and career development opportunities to team members.

Platform Configuration & Testing
- Oversee configuration and testing activities to ensure platforms are optimized for business process needs/requirements and compliant with governance standards.
- Establish and maintain robust testing protocols and documentation practices.

Deployment
- Lead deployment planning and execution for new platform implementations, enhancements, and feature rollouts.
- Collaborate with Technology to ensure deployment activities align with broader enterprise architecture and infrastructure standards.
- Coordinate cross-functional teams to ensure readiness across configuration, testing, training, and communications.
- Develop and manage deployment timelines, risk mitigation strategies, and post-deployment support plans.
- Ensure deployment activities are well-documented, and lessons learned are captured to inform future initiatives.
- Partner with Change Management teams to support user enablement and adoption.

Release Management
- Own and manage a proactive release schedule across platforms, ensuring timely adoption of new features and capabilities.
- Partner with Technology and vendor teams to coordinate platform upgrades and enhancements.

Vendor Management
- Co-manage our P&C platform vendors to drive increased performance, roadmap alignment and service delivery.
- Provide input into vendor performance evaluations and contract discussions, ensuring P&C needs are represented.

Stakeholder Engagement & Partnership
- Act as a strategic partner and consultant to P&C leaders and other cross-functional stakeholders, translating business needs into platform solutions.
- Build strong relationships with internal stakeholders and external vendors to ensure alignment and delivery

who you are
- 10+ years of experience in HR technology, platform management, or related fields, with at least 5 years in a leadership role.
- Proven experience leading platform strategy, configuration, testing, deployment, and release management in a complex organizational environment.
- Strong understanding of HR systems (e.g., Workday, ServiceNow, etc.) and their functional capabilities.
- Demonstrated ability to lead cross-functional teams and manage multiple priorities in a fast-paced environment.
- Excellent communication and executive influencing skills, with the ability to translate complex concepts into clear, actionable insights.
- Experience partnering with Technology teams on platform architecture, integration, and vendor management.
- Strong analytical and problem-solving skills, with a continuous improvement mindset.
- Bachelor’s degree in Business, Human Resources, Information Systems, or a related field; advanced degree preferred.

must haves
- Acknowledge the presence of choice in every moment and take personal responsibility for your life.
- Possess an entrepreneurial spirit and continuously innovate to achieve great results.
- Communicate with honesty and kindness and create the space for others to do the same.
- Lead with courage, knowing the possibility of greatness