Scheduler

2 weeks ago

Greater Sudbury, Canada ICAN - Independence Centre and Network Full time

**ICAN INDEPENDENCE CENTRE AND NETWORK**

ICAN is a community-based non-profit organization dedicated to supporting individuals in living independently and inclusively in the community through personalized support and rehabilitation services.

**JOB SUMMARY**

We are seeking a Scheduler to join our team to coordinate and maintain staff and client schedules efficiently and accurately. This role ensures service needs are met in a timely manner while supporting clients and staff within organizational policies, collective agreements, and ministry requirements. The Scheduler provides direct scheduling support, resolves scheduling inquiries, and contributes to smooth day-to-day operations.

**KEY RESPONSIBILITIES**
- Create, maintain, and update client and staff schedules accurately and efficiently.
- Respond to staff and client scheduling inquiries in a professional and timely manner.
- Assist with vacation, overtime, and leave requests according to policies and agreements.
- Support continuity of care by ensuring schedules meet client needs and service targets.
- Participate in the on-call scheduling rotation, including occasional evenings or weekends, to address urgent scheduling issues.
- Maintain accurate records for payroll, scheduling, and reporting purposes.
- Identify scheduling trends and recommend process improvements.
- Collaborate with leadership on workforce planning and service delivery needs.

**QUALIFICATIONS**

**Education**
- College diploma or bachelor’s degree in office, business, health administration, or a related field, or equivalent experience.
- 1-3 years experience in scheduling, staff coordination, or operations in community support services, healthcare, or nonprofit settings.

**Skills & Qualifications**
- Strong computer proficiency (MS Access, Excel, Word; scheduling software experience an asset).
- Excellent organizational, communication, and time management skills.
- Ability to problem-solve, prioritize, and work under pressure.
- Strong interpersonal skills and the ability to coach, support, and motivate staff.
- Knowledge of relevant legislation, regulations, and collective agreements.
- Bilingualism (English/French) is an asset.

**Experience & Assets**
- Experience working in a unionized environment considered an asset.
- Experience in community support services, health care, or a related field is an asset.

**WORKING CONDITIONS**
- Full-time, permanent position.
- Standard office environment with frequent use of computers and scheduling systems.
- Participates in the on-call scheduling rotation, including occasional evenings or weekends, to address urgent scheduling needs.
- Reports to: Manager of HR

**WHY JOIN ICAN?**
- Be part of a mission-driven organization that values independence, dignity, and community inclusion.
- Support meaningful client services through effective scheduling and team leadership. Work in a collaborative environment that values innovation and professional growth.
- Competitive compensation and benefits package.

**APPLICATION PROCESS**

Fax: (705) 673-6682

In Person: 765 Brennan Road. Sudbury ON P3C 1C4

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care

Work Location: In person

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