Assignments Coordinator

**Job Description**:
**About MRU**:
Founded in 1910 and located in Calgary, Alberta, Canada, Mount Royal University grew into a vibrant college in the 1930s and became a mid-sized university in 2009. A student-focused undergraduate university built on teaching excellence, Mount Royal University is known for our top-calibre programs, high-quality teaching and learning experience, robust delivery of liberal education, scholarly teaching, experiential learning and undergraduate research. Currently, more than 15,000 credit students choose from 14 bachelor degrees and 38 majors. Learn more at mru.ca/AcademicPlan.

Mount Royal University is situated on an ancient and storied land that is steeped in ceremony and history that, until recently, was occupied exclusively by people indigenous to this place. With gratitude and reciprocity, Mount Royal acknowledges the relationships to the land and all beings, and the songs, stories and teachings of the Siksika Nation, the Piikani Nation, the Kainai Nation, the Îethka Stoney Nakoda Nation (consisting of the Chiniki, Bearspaw and Goodstoney Nations), the people of the Tsuut’ina Nation, and the Métis. Learn more about MRU's Land Acknowledgement.

**About Residence Services**:
Mount Royal University’s Residence Services is committed to providing a safe, secure and supportive living learning community. We strive to be inclusive, responsive and respectful of the individual. The environment is designed to enhance and develop both the personal growth and academic success of the student and their role as a responsible community member.

**About the Role**:
The Assignments Coordinator reports directly to the Manager of Residence Services and is responsible for the overall management of the housing inventory, and room assignments and supporting the front desk as needed. Customer and client relations are paramount for departmental success and the Coordinator will meet/communicate with potential guests and conference organizers on a regular basis, developing and utilizing space usage strategies to maximize both occupancy rates and residence rental revenue. This position must work closely with the Residence Life Management Team to coordinate special interest assignments and will also provide support to the Residence Manager on an as needed basis.

**Responsibilities**:
**Admissions and Assignments**
- Record and track payment of security deposit through daily reports from Banner
- Support the coordination of move-in/move-out of students each year
- Develop, coordinate, and oversee check-in/check-out procedures for casual accommodation
- Assign residents to rooms based on housing strategy, unit preferences and roommate preferences
- Coordinate all room change requests and process cancellations prior to move in, including managing security deposits, cancellation charges, and credits to student accounts
- Administer charges to individual residents placed after the bulk upload of charges
- Generate reports from StarRez as required

**Front Office Operations & Customer Service**
- Meet with students and parents in relation to assignments, as requested
- Communicate with students on a timely basis regarding check-in/out procedures
- Liaise with the Finance Coordinator (system administrator) for student account and software/systems needs
- Support in the development of marketing materials as required including preparation of print materials and packages

**Planning, Teamwork & Support**
- Work with the senior department team to find solutions to issues and develop business philosophies, strategies, policies and procedures that support the rest of the institution and academic plan
- Attend regular meetings and work with various campus partners/committees on various projects and initiatives
- Oversee design and implementation of housing assignment strategy
- Provide back up to other positions such as deposit reconciliations for Finance Coordinator, and front desk services
- Oversee office filing system, order and monitor use of supplies, equipment, printing services and arrange for the maintenance of office equipment as required
- Assist the Manager, Housing Coordinator and Finance Coordinator with the management of department records, scheduling and preparing reports, and organizing all start up requirements for new Residence staff

**Qualifications**:

- Three or four year Bachelor degree or equivalent
- 6 - 12 months of related experience including:

- Public relations, customer service and office administration experience or training
- Extensive customer interactions, negotiating and cash handling skills
- Experience in a campus residential environment is an asset
- Understanding of institutional summer/casual accommodation operations
- Strong communication, interpersonal, organizational and research skills
- Strong knowledge of StarRez, MS Office software and background in word processing, spreadsheet use, and basic computer skills

**What We Offer**:
Talented and committed employee