Full Time Assistant Director

Description

To give oversight and support to the everyday operations of the Maxwell Meighen Centre's shelter programs, to build relationships with residents, and to positively contribute to the Intake team.

**KEY RESPONSIBILITIES**:
Supervise and provide day-to-day direction to the Hostel/Residential Supervisors in accordance with established policies

Schedules, conducts, and documents supervision using the PEAC format
Conducts probationary and annual performance reviews and evaluations
Chairs and minutes regular team meetings
Provide back-up support to these positions and their functions as required

Oversee the day-to-day operation of the Hostel

Ensure clients receive proper Customer Service while relating to the Staff
Provide direct consultation, referral, and supportive case management to clients
Review all Incident Reports, making any follow-up and put necessary notations on client's file as needed
Assist with monitoring the disciplinary/penalty assessments imposed on clients
Read daily the logbooks and make the necessary follow-up
Liaise with hospitals and other community service agencies to coordinate discharges to the shelter

To assist the Director with Community Engagement

Participate in the development, planning and coordination of all programming activities and special events in conjunction with the Director
To assist the Director with Community and City complaints
Provide back-up support and make decisions in the absence of the Director

To assist the Director with Human Relations of the Hostel

Assist with staff recruitment, selection and onboarding
Recommends disciplinary actions including termination in concert with the Director
Organize and assist with staff training in accordance to the policy
Manage time off, lieu time and schedule requests (UltiPro)
Participates in Labour Management meetings

Perform other duties as required

**MANAGERIAL/Technical RESPONSIBILITY**:
To assist the Director with the administration of the Shelter

Compile all monthly Shelter statistics for submission to the Director
Assist the Director in ensuring the Shelter complies and meets the standards for the Quality Assurance and Accreditation
Attends committee, conferences and agency meetings as directed by the Director
Schedules and chairs meetings, prepares agendas, takes and circulates minutes for the shelter as directed by the Director
Assist in the development and implementation of shelter Policies and Procedures
Assists with planning and facilitation of staff outings and events as requested
Conduct tours of building for groups or individuals as requested
On call duties
Assists with residents' meetings

**FINANCIAL AND MATERIALS MANAGEMENT**:
To assist with the Director with the Finances of the Hostel

Approve daily for bi-weekly payroll in UltiPro for the Hostel/Residential Supervisors, Intake Workers and Dining Room Attendants
Assist with the monitoring of financial expenditures as per annual budget projections

**WORKING CONDITIONS**:
This is a full-time position working 40 hours per week
**There will be exposure to**: dirt, bodily fluids, bodily waste; drugs and alcohol, noise, dealing with angry and abusive people, verbal abuse, and odours

**QUALIFICATIONS AND EDUCATION REQUIREMENTS**:
Minimum 2-year Diploma in Human Services or equivalent
Certificate in First Aid/CPR, Crisis Intervention and CPI
Alternative combinations of education and experience may be considered

**EXPERIENCE AND KNOWLEDGE**:
Minimum five years of significant work-related experience including supervision, coaching, and mentoring of employees
Experience with extremely marginalized homeless people with mental health problems, addictions, concurrent disorders, and familiarity to a wide variety of resources in the Greater Toronto area

**SKILLS AND CAPABILITIES**:
High level of comfort working within an extreme diverse and multicultural environment
Superior written skills and a high level of proficiency with the Internet and Microsoft Office 365
The responsibilities associated with this position demand a high degree of confidentiality
Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check with vulnerable sector screening
Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities

The Salvation Army offers accommodation for applicants with disabilities in its recruitment process. If you are contacted to participate in an interview or screening process, please advise us if you require accommodation.