Associate Mortgage Underwriter

First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation and any other category protected by law.
We are hiring an Associate Mortgage Underwriter, Residential Underwriting
**Reporting To**: Manager, Residential Underwriting
**Full-Time/Part
- Time**: Full-time
**Posting Date**: November 13, 2024
**Closing Date**: November 27, 2024
**Hours of Work**: 8:30 a.m. - 5:00 p.m.
**Grade**: 8.7
**Office Location**: Calgary, AB
**What we offer**:
Highly competitive compensation package which includes, base salary, bonus, benefits, and career advancement opportunities
- Eligibility for benefits is dependent on the terms of employment

**The Opportunity**:
**How you will contribute**:

- Establishes and maintains positive relationships with mortgage brokers to build loyalty to the Company
- Maintains positive relationships with external partners such as mortgage insurers, appraisers, title insurance companies, and solicitors
- Interacts with mortgage brokers for the collection of all required documents to satisfy mortgage commitment conditions
- Reviews and verifies accuracy of required documentation related to income, down payment and the property using sound due diligence and in compliance with internal and regulatory guidelines prior to signing off on any mortgage conditions or documents, where applicable
- Escalates any documentation issues to the Underwriter for review and sign off
- Documents clear and complete notes within the mortgage underwriting system
- Responds to all inquiries within established turnaround times
- Adhere to policies/procedures to ensure AML requirements are met

**The experience you need**:

- Completed post-secondary education or equivalent work experience required
- Previous experience within Financial Services sector preferred
- Previous experience within Mortgage industry an asset
- Working knowledge of PC software in a Windows environment required
- Ability to build and maintain positive relationships
- Strong aptitude for service excellence
- Strong communication skills
- Ability to deal with conflict
- Analytical skills
- Attention to detail
- Strong organizational and time management skills
- Positive team player
- Fully competent in working with basic PC software and working knowledge of the suite of Microsoft office products
- Ability to manage pressure in an environment of high volume processing with tight turnaround times.

**Working Environment and Physical Demands Analysis**:

- Office environment
- Periods of high volume with tight timelines
- Long periods of stationary position/sitting
- Prolonged periods of repetitive movement (i.e. using a keyboard and mouse)
- Long periods of time in viewing a computer screen
- Multi-tasking may include speaking to customers on a telephone call while looking up information on a computer program.

Why join First National?
- Competitive Compensation
- Comprehensive benefits program (i.e., Health Spending Account, Maternity and Parental Leave Top Up)
- Hybrid working environment
- Extensive training programs to set our employees up for success
- Modern office environment conducive to collaboration
- Supportive teamwork culture
- Opportunities to give back to the communities and work through events focused on a variety of charities
- Ongoing social events throughout the year

**The team you’ll join**:
Founded in 1988, First National is one of Canada’s largest non-bank lenders. We provide residential mortgages exclusively through the mortgage broker channel and we are Canada’s largest commercial mortgage lender.
First National has been consistently recognized as a great place to work and we are proud that our employee engagement feedback is higher than our industry partners.
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