Operations Manager

**Position Purpose**:
The Operations Manager is responsible for providing effective leadership and direction for all day-to-operations within their area(s) of responsibility. The RDC is a fast pace, high volume, complex operation requiring attention to detail in the areas of daily planning, goal setting, communication, and monitoring progress. The Operations Manager will partner with the GM & AGM’s to develop and cascade the RDC’s vision, mission, and operational strategies to ensure the achievement of all key performance objectives. The OM is responsible for building a high performance work culture that consistently drives results, delivers exceptional customer service, while promoting a safe working environment. The OM will play a key role in building a culture of continuous improvement by analyzing trends and actively engaging their teams by asking probing questions to identify and implement improvement opportunities in the areas of people, service, and cost.

**Position Responsibilities**:

- Leads and manages the team to achieve the key performance measures and objectives for the site.
- Develops the daily/ weekly work plan and assigns job tasks in a fair and consistent manner.
- Sets daily goals, monitors progress and makes required adjustments on the fly.
- Provides ongoing coaching and training to associates and administers corrective action as per the company policies & standard operating procedures (SOP’s).
- Ensures Associates have the required tools and equipment necessary to perform their jobs successfully.
- Provides constant feedback to DC associates through the formal review process as well as directs daily communication.
- Assists AGM with DC's financial, operational, people and service objectives to drive continuous improvement and efficiency gains to reduce overall cost-to-serve.
- Responds to and resolves customer issues in a timely manner
- Coaches, trains, and develops Associates informally and through formal training programs, providing both informal (e.g. on-floor coaching) and formal (e.g. written evaluation) job performance based feedback.
- Maintains a “great place to work” environment by creating an employee-centered work place that demonstrates care and concern for all Associates.
- Ensures a culture of safety throughout the organization by following Home Depot safety policies and procedures.
- Monitors and reinforces safety and shrink prevention to all associates
- Leads and manages functional areas and shifts as assigned
- Available to travel occasionally
- Acts with Integrity: Demonstrates responsible, ethical and honest behavior while consistently leading by example; models the desired values of The Home Depot.
- Champions and creates a customer-focused environment in which excellent service is provided to all Customers. Builds trusting relationships with customers and removes departmental barriers that impede results.
- Reacts quickly and appropriately to problems and engages in joint problem-solving across departmental boundaries; follows-up in a timely manner to ensure issues are addressed to the customer’s satisfaction
- Motivates self and others to accomplish important objectives; creates a sense of urgency and holds self and the team accountable for their performance.
- Inspires and influences others by openly sharing information; communicates clearly and concisely with all audiences; keeps others informed and listens carefully to input and feedback.
- Demonstrates a comprehensive understanding of The Home Depot business and how his/her actions affect the success of the organization; uses this knowledge to make effective decisions.
- Enforces safety policies and procedures; is a safety role model; holds associates to a high safety standard.

**Knowledge/Experience Required**:

- Must fulfill minimum time-in-position (1 year) and performance management code requirements M+.
- Bachelor’s degree or college diploma in Operations Management, Business or Supply Chain Management preferred.
- Minimum 3 years management experience in a distribution operation.
- PLog or CITT designation would be an asset.
- Experience managing within a mechanized/ automated distribution center with multiple pick-pack processes is a definite asset.
- Experience with SAP ERP or Manhattan WMS a definite asset.
- Previous experience with managing one or more new start-up operations an asset.
- Proficiency in Microsoft Outlook, Word, Excel, PowerPoint and working knowledge of Access and Project Management.
- Ability to work flexible shifts and hours including weekends and holidays.
- Typically requires overnight travel 5% to 10% of the time however there will be extensive travel to the United States during the first year of employment (for training purposes).