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Customer Care Associate

2 weeks ago

Ancaster, Canada Amazing Clubs Canada Full time

**Job Overview**

This is a casual position with most availability needed during the first two weeks of each month. There is flexibility and room to negotiate the hours.

**Responsibilities**
- Provide accurate information regarding products and services to assist customers effectively.
- Handle customer complaints with empathy and resolve issues in a timely manner.
- Perform data entry tasks accurately to maintain up-to-date customer records.
- Identify opportunities for upselling products or services based on customer needs.
- Collaborate with team members to improve overall customer satisfaction and service processes.
- Utilize analysis skills to assess customer feedback and suggest improvements.

**Experience**
- Previous experience in customer service or sales is preferred.
- Proficiency in data entry and familiarity with CRM software is a plus.
- Strong phone etiquette and communication skills are essential for effective interaction with customers.

**Job Type**: Casual

Pay: $17.20-$20.00 per hour

Expected hours: 3 - 20 per week

**Benefits**:

- Casual dress
- Flexible schedule
- Store discount

Work Location: In person