Customer Service Clerk-c0783

3 days ago

London, Canada City of London Full time

The City of London has implemented the Anti-Racism and Anti-Oppression (ARAO) division with the mandate to create and sustain action-focused, positive, and lasting systemic change in the City of London so that race or membership in an equity-denied group does not predict one’s access to opportunities or ability to engage whole heartedly in the London community. To learn more about The City of London’s commitment to Anti-Racism and Anti-Oppression, visit the ARAO website.

The City of London wants you to #JOIN THE TEAM. Visit our career webpage to learn more about London and the Top Reasons to work for the City of London.

**Title**:Customer Service Clerk-C0783**:

- Job Close Date:
**File Number**:

- 2391**Employee Group**:

- Local 101**Service Area**:

- Neighbourhood and Community-Wide Services**Division**:

- Recreation and Sport**Job Type**:

- Full-Time Temporary (up to 2 years)**# of Openings**:
1

**Summary of Duties**:
Reports to the Supervisor, Customer Service and works in conjunction with other divisional staff. Performs duties of an administrative, customer service and clerical nature including processing and modifying registrations, bookings and memberships, and responding to inquiries.

**Work Performed**:

- Provides frontline customer service contact to the public; provides a wide range of information about community programs; receives and responds to inquiries and redirects as required.
- Processes and updates various City of London recreation memberships; accepts and processes program registration and processes various refunds.
- Logs complaints/issues into the customer service database.
- Processes contracts for the City of London recreation facilities such as baseball diamonds, soccer fields, arenas, community centres, garden plots, pool rentals and other facilities. Produces and sends correct billing and amendments for client contracts.
- Assists with processing and selling of items such as bus passes, garbage tags, etc.
- Responsible for daily individual balancing of registrations, facility bookings and admissions. Completes documentation including a daily recap sheet, account balance, bank deposit and financial summary reports for submission to the Finance Division.
- Receives, records and deposits revenues received from various sources.
- Processes and distributes team internal and external mail.

**Qualifications**:
Six months from a Community College Office Administration Diploma or equivalent

**Experience**:
One year of related customer service experience.

**Specialized Training & Licenses**:
**Skills and abilities in the following areas are necessary**:

- Demonstrated customer service skills including cash handling.
- Demonstrated proficiency in data entry using various software systems.
- Typing speed required is 40 wpm.

**Compensation & Other Information**:
$42,504 - $62,227 (Level 7)
This posting is for 1 temporary full-time up to 2 year position.
Current hours of Work: Monday - Friday from 8:30 a.m. to 4:30 p.m. or 10:00 a.m. - 6:00 p.m.
Work Arrangement: On-site. Subject to change in accordance with business requirements.

**Police Record Check**:
**As an inclusive employer, we are committed to providing a fully accessible recruitment process. Please contact us at any time during the recruitment process and let us know what accessible supports you may need.

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