Customer Success Representative

**Customer Success Representative**

**Winnipeg, MB** (Hybrid / Remote-friendly)

Full-Time | Mission-Driven | People-First

**Let’s Make Fundraising Feel Human (and Easy)**

Funding Change is Manitoba’s homegrown tech platform that makes it simple - and exciting - for nonprofits, schools and community groups to run successful, online raffles. From local grassroots efforts to large-scale institutional campaigns, we’ve helped raise **millions** for good causes.

Now we’re gearing up for **Version 2** of our platform and a new wave of innovation and scale. And that’s where you come in.

We’re looking for a **Customer Success Representative (CSR)** who’s part problem solver, part relationship builder and all heart. If you love helping people succeed, thrive in fast-moving environments and find joy in getting the details right - let’s talk.

**What You’ll Do**

You’ll be the face (and voice) of Funding Change for our customers - helping them get set up, stay supported and feel empowered throughout their campaigns.

Here’s a snapshot of your role:

- Be the go-to contact for customers - answer questions, troubleshoot and offer friendly, solutions-focused support
- Guide customers through the setup process, including info verification, backend setup, and timely launch prep
- Send out campaign updates and end-of-campaign reports to keep customers informed (and ready to brag to their communities)
- Spot opportunities to upsell or refer leads to the sales team - especially around subscription or new features
- Assist in creating help desk resources (like FAQs, short how-to videos, or guides) to help customers self-serve with ease
- Keep support materials and internal processes up to date and organized (you love a clean system)
- Collaborate with our sales, product and operations teams to share customer insights and improve how we work

**Who You Are**

You’re the kind of person who gets a little thrill from solving someone’s problem quickly and making their day. You have strong instincts for customer care, clear communication and love rolling with change.
- 3+ years of experience in customer service, account management, or support (SaaS or nonprofit experience is a plus)
- Tech-comfortable: you’ve used CRM tools, shared drives and love figuring out new platforms
- Detail-oriented and organized - you don’t let things slip through the cracks
- Collaborative and proactive - you notice patterns, suggest improvements and speak up
- Bonus: You’ve worked with fundraising tools, online payments, or regulated products before (nice but not required)

**Why You’ll Love Working Here**
- **Purpose with impact** - your work directly supports community causes and organizations
- **Startup pace** - fast-moving, lots of autonomy and never boring
- **People-first culture** - flexible, supportive and values-driven
- **Room to grow** - this role evolves as we do (and we’re growing fast)

**A Few More Details**
- This is a **full-time role**, primarily remote with occasional in-person meetings
- Standard business hours apply, but you may need to hop on an urgent request after-hours once in a while - we always make it reasonable
- You’ll work closely with leadership and the sales team

**How to Apply**

Ready to help awesome people raise money for awesome causes? Send us your resume - or go one step further and record a short voice memo or video introducing yourself (optional, but we love a personal touch).

Additional pay:

- Commission pay

Schedule:

- Monday to Friday

**Experience**:

- Account management: 3 years (required)

**Location**:

- Winnipeg, MB (required)

Work Location: Hybrid remote in Winnipeg, MB

Application deadline: 2025-08-01