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Loyalty Retention Specialist

4 weeks ago

Montréal, Canada ADP Full time

**ADP is hiring a Loyalty Retention Specialist.**
- Are you passionate about the client experience?
- Are you looking to be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights?

Well, this may be the role for you. Ready to make your mark?

As a **Loyalty Retention Specialist I**, you will support client retention by working with the client and internal ADP departments to facilitate continued positive client experiences.

To thrive in this role, you must be comfortable working in a fast, metrics-driven environment. You are eager to learn and adapt well to change. You have a way with clients that builds rapport, establishes trust, and shines with professionalism.

**What you’ll do**:_Responsibilities_

**What you can expect on a typical day**:

- Manage the resolution process for any business at risk by working with clients to maximize retention and minimize loss dollars.
- Determine the components of the save process and involve necessary resources across ADP business units.
- Engage and partner with appropriate departments for issue resolution and follow up.
- Cultivate effective working relationships with key associates in other business units to ensure timely resolution of client issues.
- Coordinate and monitor tasks to ensure issues are resolved timely and accurately.
- Act as a liaison between client and ADP associates the achieve client goals.
- Communicate status updates to all appropriate parties.
- Perform appropriate follow up to ensure future client satisfaction.
- Maintain complete and accurate client profile notes.
- Utilize all internal tools & defined processes to ensure optimal productivity and service excellence.
- Participate in training programs designed to enhance service skills and increase product/systems knowledge.
- Keep up to date with market penetration and competitive products.
- Keep up-to-date and proficient on payroll, tax, legal regulations and new product enhancements and changes via training, seminars, documentations, etc.
- Provide support to other departments during critical business cycles as determined by Senior Leadership.
- Perform other duties, as assigned.

**TO SUCCEED IN THIS ROLE**:_Requirements _
- 5 years client service experience
- Advanced Internet and MS Office Skills (Word/Excel) required
- Excellent communication and analytical skills
- Excellent customer service skills
- Strong influencing skills, interpersonal skills and organizational skills.
- Excellent decision making and problem-solving skills.

**YOU'LL LOVE WORKING HERE BECAUSE YOU CAN**:

- **Focus on your mental health and well-being.** We take care of one another and offer support for your well-beingbecause healthy associates are happy ones.
- **Join a company committed to giving back**and generating a lasting, positive impact**upon the communities in which we work and live.
- **Knowledge to help you grow.** Ongoing training and development opportunities and a tuition reimbursement program, for even the most insatiable learner.
- **Innovate. Problem-solve.** Shape the future of work with people you like.
- **Balance work and personal time.**Flexibility to integrate work more easily in your everyday life**.**:

- **Go Global.**With operations around the world, exciting new networking opportunities abound.
- **Belong**by joining one of ten Business Resource Groups to connect globally with networks and allies who share common interests and experiences.

**Jobs.adp.ca**

**ADP souhaite embaucher un ou une spécialiste, Fidélisation des clients.**
- L’expérience client vous passionne-t-elle?
- Souhaitez-vous vous épanouir dans une culture qui favorise l’équité, l’inclusion et le sentiment d’appartenance, et qui offre un espace sûr pour exprimer une grande diversité de perspectives et d’idées?

Eh bien, ce poste est peut-être pour vous. Prêt(e) à faire votre marque?

En tant que **spécialiste, Fidélisation des clients I**, vous contribuerez à la fidélisation des clients en collaborant avec eux ainsi qu’avec les services internes d’ADP pour veiller au maintien d’une expérience client positive.

Pour réussir à ce poste, il est essentiel d’être à l’aise à travailler dans un environnement qui évolue rapidement et qui est axé sur les mesures. Une soif d’apprendre et une bonne capacité d’adaptation au changement sont également primordiales. Enfin, vous devez être en mesure d’établir des liens avec les clients, de gagner leur confiance et de vous démarquer par votre professionnalisme.

Vous souhaitez faire votre marque?_ _**Postulez dès maintenant**

**Tâches et responsabilités**

**Voici à quoi peut ressembler une journée type**:

- Gérer le processus de résolution conçu pour les entreprises à risque en travaillant avec les clients à maximiser leur fidélisation et à réduire le plus possible les pertes monétaires.
- Déterminer les composantes du processus de fidélisation et mobiliser les ressources nécessaires dans toutes les unités