Technical Writer

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The Technical Writer/Assistant Training Coordinator is responsible for supporting the Manuals and Training Manager and On-Site Training Coordinator in the development of operating and maintenance manuals and training materials for a light rail transit design-build project. The Technical Writer will also develop content and produce technical manuals and training deliverables, based on input from engineers, design documentation, off-the-shelf product data, and other technical sources. The Technical Writer/Assistant Training Coordinator will support the delivery of training program to the customer/light rail operator staff, in train-the-trainer format, that meets all applicable requirements and best practices. This includes training course development relative to the specific to this light rail project, working with designers and other technical staff to develop content, organizing training course deliveries with subcontractor and in-house trainers, and arranging for video recordings of training sessions.

**What You'll Be Doing**:

- Develop high quality, effective operating and maintenance manuals and related training modules for LRT systems, vehicle operation, signaling, safety protocols, control systems, maintenance procedures, and emergency response, including planning, delivery, evaluation and tracking.
- Review and edit contents of technical manuals and training materials, to ensure readability and comprehension of the target audiences, using industry best practices.
- Develop and author selected manual and training content based up inputs from others and existing non-training documentation.
- Evaluate training effectiveness and continuously improve programs based on feedback, changes in requirements, and operational performance.
- Work closely with all departments, including, Systems, Rail, Safety, and Quality to align training programs with business objectives.
- Liaise with the client and third-party providers for specialized training and technical updates.
- Participate in comment resolution and other collaborative work activities with in-house and customer staff.
- Maintain records of training activities, participant progress, and program effectiveness.
- Update manuals and course documentation on a regular basis for timeliness and relevance.
- Prepare reports and participate in incident and accident investigations and follow-up together with the relevant departments.
- Direct document production staff to ensure high quality printed/written/audio-visual deliverables.

**What Required Skills You'll Bring**:

- Degree in English, language arts or equivalent education and experience, with a minimum of five years of experience with technical writing, editing, instructional design, and adult learning methodologies in a large highly technical organization.
- Knowledge of LRT construction and operations, trackwork, signaling, SCADA, communications, traction power, rail vehicle and shop equipment, operational and workplace safety and health, and applicable Transportation Industry Standards.
- Proficiency in Microsoft Office package (MS PowerPoint, Word, Excel, Adobe PDF and Outlook).
- Experience with web-based collaboration technologies for project information and process management software (e.g. Aconex, Bluebeam)
- Good technical reviewing, writing and editing skills.
- Ability to work with authors and other content providers, to direct them effectively to achieve deliverables in high quality and timely fashion.

**What Desired Skills You'll Bring**:

- Ability to operate effectively in a large, fast-moving project environment that is in process of transforming from primarily civil construction to systems installation and commissioning.
- Ability to commit to being in the Edmonton area for the project until completion.
- Ability to negotiate the terrain of an in-process construction site, including climbing stairs and ladders, steep/ slippery terrain, walking, and working outdoors in all types of Edmonton weather and conditions.

This position is part of our Critical Infrastructure team.

For more than 80 years, our experts have designed and delivered the critical infrastructure that connects and protects communities around the world. We work in collaborative teams, both within the company and with our partners and customers, to plan, design, build, and modernize infrastructure. We take special pride in projects and solutions that improve communities as well as people’s quality of life by promoting economic growth, enhancing mobility, and increasing sustainability and resiliency. Powered by our people, w