Ft Customer Service Bilingual Associate

24 hours ago

Edmonton, Canada The Brick Full time

Is this job for you?: Do you believe in putting the customer first? Do you love to solve problems and create solutions? Do you have an exceptional attention to detail? WELCOME HOME Trans Global Insurance is actively seeking to expand our customer service team. We need people with a great customer focused attitude The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience. **Responsibilities**: - Provide courteous, prompt and professional service to customers over the phone with the goal of resolving customer questions and concerns with first contact resolution - Work with peers and management to ensure that customer concerns are addressed in the most efficient manner - Follow up with customers to identify and support their needs - Offer value-added solutions and promote customer loyalty by providing exceptional customer support - Provide best-in-class customer service on very sensitive insurance claims - Explanation of claims process to clients - Correspond with the insured clients employers, and/or physicians if necessary - Maintain up to date knowledge of new policies, procedures and products - Process routine clerical transactions in between calls - Communication with TGI’s partners and credit card companies with respect to payments on client accounts - Participate in customer retention initiatives Qualifications: - Previous experience in a call centre or customer service environment required - Professional phone etiquette and empathy for sensitive circumstances - Utmost discretion with confidential customer information - Excellent data entry and keyboarding skills. - Excellent communication skills, both verbal and written; Bilingual language skills (English & French) are an asset - Strong attention to detail. - Superior organizational, and multi-tasking skills. - Strong analytical and decision making skills. - Strong desire to take ownership and accountability of task completion. - Intermediate knowledge in Microsoft Office, particularly Excel, Word, PowerPoint and Access - Ability to work effectively with and without supervision - Experience in the insurance industry is an asset - High School or Equivalent is required - 1 to 2 years in a claims processing role would be an asset Why Transglobal: - Flexible “employer-paid” benefits including Health, Dental and Paramedical Services for you and your family - Competitive pay - Paid training - Career progression program - Employee discounts & Personal "Paid" days off - Recognition, incentives, prizes and giveaways Be a part of Canada’s largest home furnishings retailer We welcome all abilities to apply. We thank all those who apply; however, only those applicants chosen for an interview will be contacted.

  • Ft Customer Service Bilingual Associate

    2 weeks ago

    Edmonton, Canada Brick Full time

    Est-ce un emploi pour vous?: Do you believe in putting the customer first? Do you love to solve problems and create solutions? Do you have an exceptional attention to detail? WELCOME HOME! Trans Global Insurance is actively seeking to expand our customer service team. We need people with a great customer focused attitude! The winning combination of team...

  • Bilingual Customer Service Associate

    7 days ago

    Edmonton, Canada The Brick Full time

    Is this job for you?: Do you believe in putting the customer first? Do you love to solve problems and create solutions? Do you have an exceptional attention to detail? WELCOME HOME! Trans Global Service is actively seeking to expand our customer service team. We need people with a great customer focused attitude! The winning combination of team spirit and...

  • Customer Service Associate

    5 days ago

    Edmonton, Canada Industrial Scientific Full time

    The primary responsibility of **Customer Service Associate - Bilingual French/English**is to be an energetic team member who provides exceptional support in both English and French. Daily tasks include collaborating with internal teams to manage purchase orders for sales, rentals and repairs, expedite requests, and quick responses to inquiries. We are...

  • Bilingual Customer Care Associate

    5 days ago

    Edmonton, Canada Definity Full time

    **Bilingual Customer Care Associate (Part Time)**: Job ID : 6153 Category : Claims Brand : Definity Regular/Temporary : Regular Fulltime/Parttime : Part Time Location : Edmonton, Canada Definity includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and...

  • Bilingual Customer Service Representative

    3 days ago

    Edmonton, Canada Loshen & Crem Full time

    **About Us**: At Loshen & Crem, we're not just skincare enthusiasts; we're passionate advocates for healthy, radiant skin. With a commitment to excellence and a touch of fun, we're dedicated to raising the industry's standards and providing our clients with unparalleled service. Our boutique is a haven where beauty meets expertise. Our approach is based on...

  • Bilingual Customer Service Representative

    1 week ago

    Edmonton, Canada Perativ Full time

    **JOB SUMMARY** Since 2005, Access Cash General Partnership, operating as part of Perativ, has been a market leader in ATM services and technology. Operating ATMs for banks (such as BMO and RBC), major retailers (such as Walmart Canada), and a multitude of other businesses, under brand names: Ezee ATM and Access Cash, and its 100+ team members provide...

  • Bilingual Customer Services Associate

    5 days ago

    Edmonton, Canada Goodmorning com Full time

    **Description de poste** Bonjour, Merci d’envisager de faire partie de notre équipe. Notre entreprise est unique à Edmonton : dans notre large marché nord-américain, nous sommes en concurrence avec certains des tacticiens les plus intelligents du monde. Notre champ d’action dépasse donc largement les frontières de notre ville, de notre province...

  • Customer Service Agent

    1 day ago

    Edmonton, Canada Pyxis Customer Solutions Ltd. Full time

    **Job Overview** Pyxis Customer Solutions is a fast-growing debt solutions company, where we strive to provide outstanding customer service to our customers through access to resources and education to assist individual’s credit challenges. We are a forward-thinking employer offering a supporting, caring and positive environment for our...

  • Night Shift Sales Associate

    1 week ago

    Edmonton, Canada 7-11 Full time

    Are you looking to work in an exciting fast paced positive environment and a place where you can grow your career? We invite you, your friends and family to join the 7-Eleven Family. At 7-Eleven, we have following full time and part time associates positions available for all the shifts. Sale Associates - PT/FT Job Responsibilities: - Provide prompt,...

  • Customer Service Associate

    1 day ago

    Edmonton, Canada Value Village Full time

    **Job Title: Customer Service Associate** **Who we are**: - Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia. _ **Summary & Positions**: At Savers / Value Village our Customer Service Associates create an awesome experience for our...