Inside Sales/customer Service

**COMPANY BACKGROUND/CULTURE**

Serva-Lite Sales Ltd. has been serving the emergency lighting and fire alarm markets since 1986. We are a specialized electrical wholesale distributor providing specialized products and services to contractors, school districts and fire alarm companies in British Columbia and Alberta. We pride ourselves as a stocking distributor, as well as a team that can provide excellent technical support and customer service to our customers.

The company has a culture that encourages an entrepreneurial spirit and collaboration at all levels to achieve corporate initiatives. This is a small team environment where everyone is expected to help each other to exceed customer expectations.

**CORE VALUES**

Individuals who will succeed in this position share our core values:

- Curiosity to discover, explore and challenge
- Heroic Customer Service
- Be Bold, Take Action
- Personal(ity)

**JOB BRIEFING**

You are responsible for building and maintaining positive relationships with customers and suppliers through generating accurate quotations, sales orders and returns that align with our Heroic Customer Service core value. Inside Sales will also work closely with Outside Sales to provide excellent customer service, follow-ups and proactively monitor ongoing projects. In addition, this role will be required to work or cover at the counter to assist and interact with our customers.

**Customer Service Orientated.** Providing excellent customer service is key for this role as it will require maintaining and building customer relations through the sales cycle.

**Strong Multi-tasker**. This role will require you to juggle through several client requests at a time accurately while being able to meet timelines.

**Collaborative Communicator**. Communication is essential for this role. Clear, approachable communication, verbal and written, with timely follow-ups are keys to success with our customers

**Highly Organized**. Being organized is key due to the high volume of customer requests that will require you to adjust and work through interruptions.

**Comfortable with Technology**. This role requires using the phone and computer to follow up on the customer's request and must be able to sit at a desk for 4+ hours per day

**JOB RESPONSIBILITIES**
- Helping with occasional walk-in’s
- Follow-up with vendors to get lead-time on status of purchase orders
- Leverage the expertise of the team to answer technical questions
- Looking at product spec sheets and learning about life safety products
- On site at our Burnaby office 8:00AM to 4:30PM, Monday to Friday

**REQUIREMENTS**
- 3+ years of customer service experience
- Electrical distribution/product knowledge is an asset
- Good mathematical and data entry skills
- Intermediate proficiency with Office 365 (Outlook, Excel)
- Clean criminal background check

**Why we think you will love working with us**
- We offer a competitive base salary and performance bonus, a comprehensive benefits package including health and dental
- Career development opportunities. Your career will not stop at this role, this is just the beginning
- Commitment to Learning - courses, resources and tools provided to all employees
- Be part of a team of incredibly talented, passionate, and driven people focused on building and growing
- Make an impact with your work—each person has an equal opportunity to contribute to our goals
- Join one of the fastest-growing companies in the Life Safety Industry

**Job Types**: Full-time, Permanent

**Salary**: $45,000.00-$60,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

COVID-19 considerations:
Yes, we have a detailed Covid-19 policy and manual available on request

**Education**:

- Secondary School (required)

**Experience**:

- customer service: 3 years (preferred)

Work Location: In person