Head, Content Management

**THE OPPORTUNITY**

Reporting to the Director, Knowledge Management, the Head, Content Management (12-Month Contract) will lead the development, optimization, and continuous improvement of the Mastercard Foundation’s Enterprise Content Management (ECM) systems, with a strong focus on SharePoint Modern. In this role, you will join a mission-driven Foundation, working alongside a multidisciplinary team at the forefront of knowledge management, digital transformation, and social impact.

**WAYS YOU CAN CONTRIBUTE**
- Provide strategic and hands-on leadership in the administration and optimization of SharePoint and related Microsoft 365 platforms, including site architecture, permission structures, metadata, and content types.
- Lead the design and implementation of scalable, secure, and user-friendly enterprise content management (ECM) solutions.
- Develop and enforce taxonomy, metadata standards, and search optimization practices, leveraging SharePoint’s term store and enterprise search capabilities.
- Partner with IT, Cybersecurity, and other stakeholders to ensure strong governance, compliance, and privacy frameworks across ECM initiatives.
- Oversee content migration, site modernization, and the rollout of new SharePoint features and integrations.
- Champion change management, training, and capability-building to drive ECM and SharePoint adoption across the Foundation.
- Translate business needs into technical and information architecture requirements; review and approve related design decisions.
- Guide continuous ECM improvements informed by user feedback, analytics, and emerging best practices.
- Manage vendor relationships to ensure the successful delivery and enhancement of ECM and SharePoint services.
- Oversee the Foundation’s Records Management Program, including use of Microsoft Purview for retention and archiving.

**WHO YOU ARE**:

- Bachelor’s degree in Knowledge Management, Information or Library Science, Computer Science, or related field.
- 7+ years of progressive experience in enterprise content management, with demonstrated, hands-on expertise as a SharePoint administrator (including SharePoint Online/Modern).
- Relevant certifications in SharePoint, Microsoft 365, Information Architecture, or Project Management are a strong asset.
- Proven experience designing, building, and optimizing SharePoint site architectures, modern pages, content types, permission models, and metadata strategies.
- Advanced knowledge of information architecture, taxonomy development, term store management, and federated search within the Microsoft 365 ecosystem.
- Strong understanding of governance, compliance, security, and change management practices as applied to SharePoint and ECM platforms.
- Track record of leading and developing high-performing technical and functional teams, including cross-functional and remote staff.
- Excellent communication and stakeholder engagement skills; able to translate business needs into robust digital solutions.
- Strategic, adaptable, and service-oriented, with a deep commitment to knowledge equity and the mission of the Foundation.
- Possess excellent verbal, written, and presentation skills with the ability to articulate information to a variety of constituents across cultures.
- Possess professional maturity, sensitivity with different cultures, and impeccable integrity that exemplifies the Foundation’s values.
- Demonstrate a commitment to Mastercard Foundation’s values and vision.
- The Mastercard Foundation values the unique skills and experiences each individual brings to the organization and we are committed to creating and maintaining an inclusive and accessible environment for everyone.- Completion of satisfactory business references and background checks are essential conditions of employment. _