Salesforce Administrator

The Opportunity:
**Company, Department**:Nova Scotia Power, IT Business Support

**Location**: 1223 Lower Water Street, Halifax, Nova Scotia

**Closing Date**:March 14th, 2025

Nova Scotia Power’s greatest source of energy is our people. In a culture focused on safety and our customers, we’re committed to providing exceptional electricity service to Nova Scotians and rewarding careers for our employees. We’re hiring solution-minded people excited to help us grow into the future. We are currently seeking a **Salesforce Administrator** to join our IT Business Support team in a full-time permanent position.

Please note that our customer information systems will be undergoing a transformation over the next number of years, so it is an exceptionally exciting time to join this team.

Key elements of this role include:
Under the direction of the Manager, IT Customer Experience, the Customer Portfolio facing **Salesforce Administrator** is ultimately responsible for the availability and performance of the Salesforce solutions. They solve business problems by customizing and configuring the Salesforce Platform. They build, configure, support and automate technology solutions to deliver business value**.** Salesforce Administrators work with stakeholders to define system requirements and customize the platform. Most importantly, they enable users to get the most out of Salesforce technology.
- Support and Maintain the Salesforce platform
- Make it as easy as possible for users of any technical level to use Salesforce
- Stay current on the platform’s new tools, capabilities, updates, releases
- Answer customer questions regarding product usage;
- Manage Salesforce licenses and certificates;
- Recognize and identify potential areas where existing business policies and procedures require change, or where new ones need to be developed, and make recommendations;
- Performs Access Management duties to ensure users have the proper access to do their jobs;
- Perform project and operational tasks with good overall quality, while being able to prioritize work to meet deadlines;
- Maintain relationships with business partners and system users;
- Support customer reporting requests;
- Provide rotational on-call after-hours support.
- Become a trusted advisor on all things Salesforce

You will be responsible for your personal safety and that of co-workers by observing all Occupational Health and Safety Rules and Regulations.

These skills will make you successful:
Experience and knowledge supporting technologies or processes such as:

- Salesforce Administrator credentials and certifications (i.e. Administrator, Advanced Administrator, Salesforce Associate, Platform App Builder);
- Incident & Problem Management;
- Request Management;
- Change Management;
- Strong analytical and problem solving skills;
- Strong interpersonal and communications skills;
- Product Management;
- User Management;
- Data Management;
- Application Security;
- Automating Processes;
- Analyzing Data;
- Growth/Learner Mindset.

Working knowledge and experience with the following would be an asset:

- Salesforce Customer Facing Applications;
- Salesforce Field Service;
- Customer Information Applications;
- Meter Data Management Applications;
- ITIL Foundations training;
- Project execution and implementation.
- Documentation and knowledge transfer skills.

**Reporting To**: Manager, IT Customer Experience

Learn more about our culture and values:
At the Emera Group of Companies, you’ll be part of an inclusive, respectful workplace where everyone is welcomed and supported. Come build a career as unique as you are: making an impact from Atlantic Canada to the world. Your experience and perspective will help us to safely deliver cleaner, more reliable energy to our customers.

The perks of joining our team? We offer:

- **Flexibility**: Hybrid work model with 1 flexible remote workday.
- ** Health & Wellbeing**: A comprehensive benefits plan, 24/7 access to virtual health care services for you and your family through Dialogue, access to a free on-site fitness centre, Employee and Family Assistance Program, parental leave top-up plan and wellness benefits.
- ** Grow Your Career**: Opportunities to advance within and between our affiliate companies, a focus on employee development and available sponsored education programs.
- ** Community Engagement & Care**: Corporate investments in the places where our people live and work, mentoring opportunities, fundraising-matching, volunteer programs, various committees and employee resource groups, and scholarships for children of employees.
- ** Competitive Compensation**: Short-term incentive plans and a Defined Contribution Pension Plan.

Diversity, Equity & Inclusion at Emera:
Recruitment & Promotion Policy:
The success of the Emera Company is driven by its people: a strong team with a shared commitment to support the Emera Company mission and values. The purpose of our recruitment policy is to provide a consisten