Customer Service Supervisor

1 week ago

Ottawa, Canada Meal Prep Ottawa Full time

**Job description**

Meal Prep Ottawa is a meal delivery service dedicated to wholesome foods with an experienced culinary team preparing each meal to the highest standards. We are a proudly Canadian company that started right here in Ottawa and continue to grow and strengthen our roots within our community.

**Overview**
- Provides day-to-day leadership to ensure a high performance, customer service-oriented work environment.
- Prioritize, assign, evaluate and supervise the work of all Customer Service Representatives. Provides coaching and guidance for performance improvement and development; directs and oversees the training of new representatives.
- Maintains the daily schedule to ensure complete coverage for our customer base.
- Process customer transactions and maintain front end department merchandise.
- Assumes difficult and specialized customer relation situations, involving upset and dissatisfied customers and requiring sensitivity and sound judgment; takes action to resolve complaints where appropriate.
- Maintains and directs the daily activities such as billing, final billing and work orders, returned items, phones, counter, reception, and any departmental duties.
- Opens, closes and locks storefront, sets and activates building alarm, and performs building security functions

**Job Types**: Full-time, Permanent

**Salary**: From $19.00 per hour

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Discounted or free food
- Extended health care
- Life insurance
- On-site parking

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Weekend availability

**Experience**:

- Customer service: 2 years (required)
- Food service: 2 years (required)

Work Location: One location

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