Patient Experience Manager

**Are you ready to elevate the patient experience and lead an exceptional team?**

Bodyworks Physiotherapy Clinic is on the hunt for a dynamic, compassionate, and driven **Patient Experience Manager** to lead our patient care team. If you’re ready to take the next step in your career and want to make a meaningful impact, we want to hear from you This role is perfect for someone passionate about providing top-tier service, mentoring a team, and ensuring every patient’s journey with us is seamless and exceptional.

Join a fun, close-knit team dedicated to helping our community achieve their healthcare goals. We’ll support your growth through mentorship, sales and marketing training, and professional development, all within an engaging and rewarding environment.

**About Us**:
At Bodyworks Physiotherapy Clinic, we pride ourselves on offering comprehensive healthcare services, including physiotherapy, chiropractic, and massage therapy. Our mission is to restore function and enhance lives through personalized care. In addition to our core services, we connect patients with custom-fitted and custom-made products to support their health and wellness goals. We’re passionate about creating a welcoming environment where patients and staff thrive.

**Key Responsibilities**:
**Team Leadership**:

- Lead, coach, and mentor a team of receptionists and support staff to meet and exceed goals.

**Patient Engagement**:

- Act as the primary point of contact, ensuring a positive and supportive experience for patients from their first inquiry to the conclusion of their treatment.

**Product Sales & Growth**:

- Support clinical staff in identifying opportunities to educate patients on products and services that enhance their care.

**Customer Service Excellence**:

- Address patient inquiries and concerns with empathy and professionalism to ensure high satisfaction levels.

**Process Improvement**:

- Identify and implement strategies to enhance the patient experience and streamline service delivery.

**Sales and Marketing**:

- Leverage training in sales and marketing to drive business growth and patient acquisition.

**Collaboration**:

- Work closely with clinical and administrative teams to ensure seamless patient care and communication.

**Training & Development**:

- Train staff on best practices for patient interaction and service excellence.

**Data-Driven Insights**:

- Monitor patient satisfaction metrics, analyze trends, and use data to drive improvements.

**Complaint Resolution**:

- Manage and resolve patient complaints with sensitivity and professionalism.

**Qualifications**:

- Proven leadership experience with a focus on team mentoring and coaching.
- Sales and marketing expertise, particularly in driving business growth.
- Background in physiotherapy or chiropractic clinics is **required**.
- Exceptional interpersonal and communication skills with the ability to empathize with patients and staff.
- Ability to multitask and stay composed under pressure.
- Familiarity with patient management software and data analysis tools is an asset.
- Experience with social media and strong negotiation skills.
- Must have a vehicle and be able to travel between locations as needed (Scarborough/Pickering).

**Why Join Us?**
- **Mentorship**: Work directly with our CEO, who will provide weekly mentorship and career guidance.
- **Professional Growth**: Access a comprehensive business mentorship program to develop your skills in sales and marketing.
- **Fun Work Environment**: Join a team that feels more like family, creating a positive and supportive atmosphere.
- **Comprehensive Benefits**: Enjoy paid training, onboarding, paid time off, sick days, in-house treatments, and ongoing professional development.

**Work Schedule**:

- **Monday - Friday**: As needed
- **Saturday**: As needed
- **Hours**: 35-40 per week

**How to Apply**:
**Job Types**: Full-time, Permanent

Pay: $50,000.00-$65,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Flexible schedule
- On-site parking

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday
- Weekends as needed

Application question(s):
**Experience**:

- Physiotherapy clinic: 3 years (preferred)

**Language**:

- any other languages (if yes, please list them) (preferred)

Work Location: In person