Legal Content Specialist, Lawyaw

-Clio
is more than just a tech company-we are a global leader that is transforming the legal experience for all by
bettering the lives of legal professionals
while
increasing access to justice

Summary:
We are currently seeking a Legal Content Specialist to join our Lawyaw team in Toronto, Burnaby, or Calgary.

What your team does:
Acquired by Clio in 2021, Lawyaw is a SaaS platform focused on increasing convenient access to legal services with technology. Our platform solves a fundamental gap in the current legal automation market by making it easy to incorporate programmable documents into digital legal workflows. We work with more than 1,500 law firms, legal aid organizations and non-profits to generate more than 40,000 legal documents per day, which helps our users save time and reduce errors on routine legal drafting and court forms. Our tools are being used to help people more conveniently access their rights and legal protections, and our team is growing quickly.

Lawyaw’s Legal Content team works closely with Lawyaw’s Product and Customer Success teams to design, create, and publish legal document automation workflows for legal forms and templates. The Legal Content team produces content for courts in all fifty U.S. states as well as an increasing number of international courts and jurisdictions.

Who you are:
- You are excited about legal technology and the impact that it can have to transform the legal experience for all.-
- You have demonstrated legal experience and you appreciate the pain points and challenges facing busy legal professionals.- You enjoy breaking new ground and solving problems creatively while dealing with ambiguity and volatility.- You interact easily, kindly, and professionally with all manner of individuals from various backgrounds and cultures.- You are genuinely empathetic and seek ways to help your customers and develop meaningful connections.

What you’ll work on:
- Implementing best practices for organizing, categorizing, and updating a constantly fluctuating digital library containing tens of thousands of publicly sourced court forms.- Continuing to expand Lawyaw’s and Clio’s legal content footprint across the United States, Canada, and other international jurisdictions through strategic additions and updates to Lawyaw’s library of legal forms and templates.- Working closely with external vendors, partners, and contractors to meet team goals.-
- Initiating and maintaining productive and professional communications with Lawyaw customers about their practice needs and form preferences to develop meaningful customer relationships.- Developing and maintaining expert skill-levels with the Lawyaw platform, all of Lawyaw’s tools, and Lawyaw’s integration with other Clio products.- Practicing responsible ownership and stewardship of assigned projects, including efficient budgeting of time and documentation of processes.- Advocating internally for our customers by understanding their needs, nuances, and root causes of their problems.- Breaking down complex projects into smaller, more manageable pieces.- Leveraging metrics to drive form market priorities and measure product success.- Developing and maintaining quality standards across content libraries to ensure a consistent and frustration-free customer experience.- Building a network of courthouse contacts across all supported courts.

What you may have:
- 3+ years of legal experience and/or training at a paralegal or higher level;- Technical aptitude with ability and desire to learn new technologies;- A strong understanding of cloud-based legal technologies and a demonstrated understanding of the legal industry and the needs of legal professionals;- Self-motivated and flexible with experience in a fast-paced environment, including managing multiple projects and competing priorities;- Able to work successfully in a collaborative or team environment;- Well-organized, reliable, and resourceful;- Excellent communication skills;- Strong and demonstrable logical reasoning and analytical thinking abilities;- Humility plus strong opinions that are loosely held;- Genuine empathy, strong interpersonal skills and ability to make customers feel appreciated and valued;- Adaptable: willing to adopt new procedures, methods, or softwares on short notice;

Experience we prefer:
- Juris Doctor or equivalent degree from an accredited law school.- Previous experience automating legal documents (using any available software).

What you will find here:
Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.

Some highlights of our Total Rewards program include:
- The expected salary range* for Canadian Applicants similar roles within Clio is: $67,100 - $108,600 CAD- This role has a separate set of US region-specific salary ranges.- C