Community Support Services Worker

_ **Become an essential member of the EORC team**_

Are you passionate about making a difference in the lives of seniors and adults with physical disabilities in Ottawa’s east and south-east communities? The Eastern Ottawa Resource Centre (EORC) is looking for a reliable, compassionate, and detail-oriented individual to join our team as a Community Support Services Worker. If you thrive in a collaborative environment, value meaningful connections, and want to be part of a team that contributes to something bigger, we’d love to hear from you.

**THE EASTERN OTTAWA RESOURCE CENTRE**

At the EORC, we are working together with our community to build a healthy, equitable, and resilient future. Our Centre provides inclusive and empowering services that support individuals and families, with a strong commitment to breaking down barriers, promoting diversity, and creating a safe and welcoming space where everyone can access the support they need to thrive. Guided by our core values—client-centred service, empathy, accountability, collaboration, and innovation—we are dedicated to making a lasting impact in the lives of those we serve and the community we call home.

This position contributes to EORC’s mission by supporting inclusive, client-centered services that empower individuals and families, advance equity, and help build a healthy and resilient community rooted in our shared values. If you’re inspired by our commitment to community and want to make a meaningful difference, we’d love to have you join our team and grow with us.

**NATURE OF THE WORK**

As a **Community Support Services Worker**, you will provide direct bilingual services to eligible clients, including seniors and adults living with physical disabilities.
You will conduct assessments, coordinate resources, and collaborate with community partners to meet client needs — all while ensuring that services are delivered with empathy, dignity, and respect.

**RESPONSIBILITIES**
- Meet with clients in person or by phone, involving family members or caregivers when appropriate.
- Conduct client intakes and needs assessments through one-on-one interviews.
- Maintain ongoing communication and follow-up with clients to ensure continuity of care.
- Provide information, support, and advocacy to help clients access community, health, legal, and financial services.
- Mobilize and coordinate appropriate resources to meet client needs.
- Make and receive referrals to ensure seamless integration of services.
- Handle client complaints, cancellations, and concerns with professionalism and tact.
- Respond promptly to emergencies identified by staff, clients, volunteers, or caregivers.
- Complete and submit all required client documentation and forms.
- Maintain accurate and up-to-date client files, ensuring strict confidentiality.
- Prepare and maintain necessary reports, records, and statistics.
- Keep the Community Support Services Coordinator informed of program activities, issues, and emerging trends.
- Coordinate volunteer involvement in client support, including supervision and quality assurance.
- Participate in the planning, development, and delivery of program services.
- Build and maintain strong relationships with community partners and stakeholders.
- Actively participate in team meetings, professional development activities, and centre-wide initiatives.

**WHAT WE WOULD LIKE TO FIND IN YOU**
- Bachelor of Social Work (B.S.W.) degree or equivalent college diploma with relevant experience.
- Minimum two years of experience delivering community support services or programs for seniors or adults with physical disabilities.
- Strong understanding of the unique needs of seniors and adults with physical disabilities.
- Demonstrated ability to work effectively as part of a multi-service, collaborative team.
- Ability to work independently, show initiative, and manage competing priorities.
- Commitment to providing high-quality, client-centred services.
- Excellent organizational, communication, and problem-solving skills.
- Fluency in oral and written communication skills in English and French.
- **French language skills are mandatory.**:

- Must provide and maintain a satisfactory criminal record check.
- Access to a vehicle and a valid driver’s license.

**WHAT YOU WILL LIKE ABOUT US**
- Atmosphere that promotes collaboration, exchanges, and inclusion.
- Group insurance and employee assistance program are in effect 3 months after your hiring.
- Contribution to the OPTrust defined benefit pension plan.
- In addition to your 4 weeks of vacation: 5 days of personal leave, 15 sick days and 13 holidays per year.
- Professional training opportunities related to a multitude of transferable skills.
- Reduced summer hours and closing of the Center at lunch time.
- Access to free parking.

EORC remains committed to:

- Fostering a diverse, equitable, and inclusive environment where all individuals, regardless of race, ethnicity, gender, age, sexual orientation, religio